Employee Benefits Account Manager

Higginbotham•Columbia, SC

About The Position

The Employee Benefits Account Manager position maintains a professional relationship with clients through exceptional customer service. This role is assigned a book of business comprised of fully insured and level funded clients and is responsible for obtaining clients’ trust by meeting their needs and expectations. The Account Manager also supports Producers in producing new business and renewing existing business. This role serves as an advocate to clients and their employees through positive relationships with various carriers and continuous education.

Requirements

5 years of Employee Benefits and Account Management experience in the insurance field required, including a strong understanding of current employee benefits, regulations, and industry standards
Active Life & Health License required
Proficient with Microsoft Excel, Word, PowerPoint, and Outlook

Nice To Haves

Experience with Affordable Care Act (ACA) and Employment Retirement Income Security Act (ERISA) preferred
Experience with fully insured financial arrangements and alternative-funding methods preferred
Commitment to continuous learning and professional development
Industry-related designations preferred
Applied Epic experience preferred, but knowledge of similar Account Management System (AMS) is acceptable

Responsibilities

Acts as the primary contact between client, prospect, agency, and producer; represents the agency in handling complaints, arbitrating disputes, or resolving grievances
Handles or refers all service requests by our clients
Initiates and handles marketing of accounts beginning 120 days before the renewal date; Gathers the necessary information regarding new/existing accounts and submits this information to the various and appropriate carriers to obtain proposals; investigates carrier products, analyzes and reviews clients’ data with appropriate carriers to recommend appropriate plans and proposals to offer the client
Reviews the proposals received for accuracy, works hand-in-hand with Producers to generate proposal presentations through spreadsheets and proposal exhibits
Calculates premium and payroll deductions, and audit billing statements for accuracy on behalf of clients
Generates open enrollment material, (i.e. enrollment guides, election forms, personalized confirmation sheets, enrollment/change forms, PowerPoint presentations) for client presentations
Conducts open enrollment presentations in front of an audience
Processes necessary paperwork for submission to the carrier
Directs a smooth transition from one carrier to another
Updates all accounts to maintain files on the agency management system when the client changes carriers or a renewal is completed
Sets priorities and manages workflow to ensure efficient, timely, and accurate processing of transactions and other responsibilities
Maintains knowledge of new developments or changes with the various carriers, and new federal/state laws that may affect how our clients must administer their benefit programs, and communicate this information to clients and team members
Ensures client accounts are compliant including educating and advising clients, as well as executing on compliance requirements and deadlines
Develops and maintains a positive relationship and rapport with each insurance carrier to satisfy our clients’ needs and facilitate the processing of business
Maintains agency files accurately and consistently
Processes incoming mail requests accurately and swiftly
Attends and completes any training sessions or assignments, as required
Perform other related tasks as needed