Employee Benefits Account Manager

Higginbotham•Oklahoma City, OK

About The Position

The Account Manager maintains professional relationships with clients by providing exceptional customer service. Account Managers manage a book of fully insured and level-funded clients, build trust by meeting client needs and expectations, and support Producers in generating new business and renewing existing business. They advocate for clients and employees through positive carrier relationships and continuous education. The role includes managing client service requests, marketing accounts ahead of renewal, gathering and submitting information to carriers, reviewing proposals, preparing presentations and enrollment materials, and conducting open enrollment presentations. The Account Manager also supports carrier transitions, processes paperwork, maintains accurate agency records, manages workflow, keeps clients and team members informed about carrier and regulatory developments, and helps clients meet benefit-plan compliance requirements.

Requirements

At least 5 years of Employee Benefits and Account Management experience in the insurance field.
Strong understanding of current employee benefits, regulations, and industry standards.
Active Life & Health License.
Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
Ability to lift 25 pounds.
Ability to repeatedly use sight to read documents and computer screens; hearing and speech to communicate by telephone and in person; and hands for keyboarding, writing, and 10-key.
Ability to walk, bend, sit, reach, and stretch in all directions.

Nice To Haves

Experience with the Affordable Care Act (ACA) and Employee Retirement Income Security Act (ERISA).
Experience with fully insured financial arrangements and alternative-funding methods.
Industry-related designations.
Applied Epic experience; knowledge of a similar Account Management System (AMS) is acceptable.
Commitment to continuous learning and professional development.

Responsibilities

Act as the primary contact among clients, prospects, the agency, and Producers; represent the agency in handling complaints, disputes, and grievances.
Handle or refer client service requests.
Initiate account marketing 120 days before renewal; gather account information and submit it to appropriate carriers for proposals.
Investigate carrier products, analyze client data with carriers, and recommend suitable plans and proposals.
Review proposals for accuracy and collaborate with Producers on presentations, spreadsheets, and proposal exhibits.
Calculate premiums and payroll deductions, and audit billing statements for accuracy.
Create open enrollment materials, including enrollment guides, election forms, personalized confirmation sheets, enrollment/change forms, and presentations.
Conduct open enrollment presentations for audiences.
Process paperwork for submission to carriers and direct transitions between carriers.
Update accounts and maintain agency management system files when carriers change or renewals are completed.
Set priorities and manage workflow to ensure transactions and other responsibilities are processed efficiently, accurately, and on time.
Maintain knowledge of carrier developments and federal and state laws affecting benefit-plan administration, and communicate relevant information to clients and team members.
Help ensure client accounts are compliant by educating and advising clients and meeting compliance requirements and deadlines.
Build and maintain positive relationships with insurance carriers to serve client needs and facilitate business processing.
Maintain accurate and consistent agency files and process incoming mail requests promptly and accurately.
Attend and complete required training sessions or assignments.
Perform other related tasks as needed.