Employee Benefits Account Manager

Higginbotham•Odessa, TX

12d

About The Position

The Employee Benefits Account Manager maintains professional relationships with clients through exceptional customer service. The role manages a book of fully insured and level-funded clients, builds client trust by meeting their needs and expectations, and supports Producers in generating new business and renewing existing business. Account Managers advocate for clients and their employees through strong carrier relationships and ongoing education. The Account Manager serves as a primary contact for clients, prospects, the agency, and Producers; coordinates service requests; manages account marketing and renewals; reviews carrier proposals; prepares client presentations and enrollment materials; calculates premiums and payroll deductions; and supports carrier transitions and account documentation. The role also helps clients meet benefits compliance requirements, stays informed about carrier developments and applicable laws, and maintains accurate agency records and workflow. The position requires five years of employee benefits and account management experience in the insurance field, an active Life & Health License, and proficiency with Microsoft Office applications. The role includes physical tasks such as lifting up to 25 pounds, reading documents and screens, communicating by phone and in person, repetitive hand movements, and walking, bending, sitting, reaching, and stretching.

Requirements

At least 5 years of employee benefits and account management experience in the insurance field.
Strong understanding of current employee benefits, regulations, and industry standards.
Active Life & Health License.
Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
Ability to lift 25 pounds.
Repeated use of sight to read documents and computer screens; hearing and speech to communicate by telephone and in person; and hands for repetitive tasks such as keyboarding, writing, and 10-key entry.
Ability to walk, bend, sit, reach, and stretch in all directions.
Commitment to continuous learning and professional development.
Demonstrated leadership, problem-solving, attention to detail, communication, timely task completion, teamwork, client focus, dependability, creative thinking, organization, and adaptability.

Nice To Haves

Experience with the Affordable Care Act (ACA) and the Employee Retirement Income Security Act (ERISA).
Experience with fully insured financial arrangements and alternative-funding methods.
Industry-related designations.
Applied Epic experience; knowledge of a similar Account Management System (AMS) is acceptable.

Responsibilities

Act as the primary contact between clients, prospects, the agency, and Producers; represent the agency in handling complaints, disputes, and grievances.
Handle or refer client service requests.
Begin marketing accounts 120 days before renewal; gather account information and submit it to appropriate carriers to obtain proposals.
Investigate carrier products, analyze client data, and work with carriers to recommend suitable plans and proposals.
Review proposals for accuracy and collaborate with Producers to prepare presentations, spreadsheets, and proposal exhibits.
Calculate premiums and payroll deductions and audit billing statements for accuracy.
Prepare open enrollment materials, including enrollment guides, election forms, personalized confirmation sheets, enrollment and change forms, and presentations.
Conduct open enrollment presentations for audiences.
Process paperwork for submission to carriers and coordinate smooth transitions between carriers.
Update account files in the agency management system after carrier changes or renewals.
Set priorities and manage workflow to process transactions and other responsibilities efficiently, accurately, and on time.
Stay informed about carrier developments and federal and state laws affecting client benefit programs; communicate relevant information to clients and team members.
Help ensure client accounts comply with requirements by educating and advising clients and completing compliance tasks and deadlines.
Develop and maintain positive relationships with insurance carriers to meet client needs and facilitate business processing.
Maintain accurate and consistent agency files.
Process incoming mail requests accurately and promptly.
Attend and complete required training sessions or assignments.
Perform other related tasks as needed.