Employee Benefits Account Manager

Acrisure Northwest Partners Insurance Services, LLC•Centennial, CO

18d•$50,000 - $70,000•Onsite

About The Position

Acrisure is seeking an Employee Benefits Account Manager to serve as the primary day-to-day contact for service needs for external and internal customers. The Account Manager facilitates team service deliverables and manages accurate, efficient, and effective responses. The role requires expertise in client service and coordination, accurate insurance processing, and customer experience delivery. Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Requirements

Active Health & Life License required.
Strong organizational skills, including the ability to discern priorities and show initiative.
Computer skills, specifically Microsoft Word, Outlook, and Excel.
Excellent verbal and written communication skills and strong interpersonal skills.
Ability to calculate figures and amounts such as discounts, interest, premiums, commissions, proportions, and percentages.
Ability to solve practical problems, interpret a variety of instructions, and deal with variables furnished in written, oral, diagram, or schedule form.
Knowledge of insurance principles and ability to apply them to everyday situations.
High school diploma required.
Minimum of 3 years of experience in employee benefits.

Nice To Haves

Applied Systems / EPIC experience.
Employee Navigator experience.
Experience with unbundled, self-funded, and level-funded plans is highly preferred.
CPCU or completion of a special training course.

Responsibilities

Service accounts and handle transactions such as quoting and issuing policies, ID cards, proposal endorsements, certificates, claims, renewals, follow-up, and correspondence.
Respond to client inquiries, incoming mail, and company requests in a timely manner.
Develop coverage strategies and plans as necessary.
Perform insurance marketing and sales.
Collect renewal data for assigned accounts.
Provide claims support.
Review new and renewal policies and endorsements to ensure items were received as ordered.
Maintain accurate client data in the agency management system, Applied Systems / EPIC.
Document all activities in the agency management system, Applied Systems / EPIC.
Understand and use upload, download, and interface technology.
Assist other departments in securing or providing information needed to issue appropriate policies for mutual clients.
Keep Producers informed of important account activities, remain alert to potential problems, and inform management.
Keep current with industry trends, including participating in educational seminars and classes to improve insurance and sales skills and maintain license compliance.
Maintain knowledge of contracted insurance carriers’ current underwriting requirements.
Maintain knowledge of policy provisions and changes to those provisions.
Complete other assigned functions and duties, including backup duties.