Employee Benefits Account Manager

Higginbotham•Corpus Christi, TX

About The Position

The Account Manager maintains professional relationships with clients by providing exceptional customer service. The role manages an assigned book of fully insured and level-funded clients, builds client trust by meeting their needs and expectations, and supports Producers in generating new business and renewing existing business. Account Managers advocate for clients and their employees through positive relationships with carriers and continuous education. The position serves as the primary contact among clients, prospects, the agency, and Producers. It handles or refers service requests, manages account marketing and renewal proposals, reviews proposal accuracy, supports presentations, calculates premiums and payroll deductions, audits billing statements, prepares open enrollment materials, and conducts enrollment presentations. It also processes carrier paperwork, coordinates carrier transitions, maintains account records and agency files, manages workflow, and keeps clients and colleagues informed about carrier developments and relevant laws. The Account Manager supports client compliance by educating and advising clients and carrying out compliance requirements and deadlines, and completes training and other related tasks as needed.

Requirements

At least 5 years of Employee Benefits and Account Management experience in the insurance field.
Strong understanding of current employee benefits, regulations, and industry standards.
Active Life & Health License.
Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
Ability to lift 25 pounds.
Repeated use of sight to read documents and computer screens.
Repeated use of hearing and speech to communicate by telephone and in person.
Ability to perform repetitive hand movements, including keyboarding, writing, and 10-key use.
Ability to walk, bend, sit, reach, and stretch in all directions.
Commitment to continuous learning and professional development.
Demonstrated problem-solving, attention to detail, communication, timely task completion, teamwork, client focus, dependability, creative thinking, organizational skills, and adaptability.

Nice To Haves

Experience with the Affordable Care Act (ACA) and Employee Retirement Income Security Act (ERISA).
Experience with fully insured financial arrangements and alternative-funding methods.
Industry-related designations.
Applied Epic experience; knowledge of a similar Account Management System (AMS) is acceptable.

Responsibilities

Act as the primary contact between clients, prospects, the agency, and Producers; represent the agency in handling complaints, arbitrating disputes, or resolving grievances.
Handle or refer client service requests.
Initiate and manage account marketing beginning 120 days before renewal; gather account information and submit it to appropriate carriers to obtain proposals.
Investigate carrier products, analyze client data with carriers, and recommend appropriate plans and proposals.
Review proposals for accuracy and work with Producers to prepare proposal presentations using spreadsheets and proposal exhibits.
Calculate premiums and payroll deductions and audit client billing statements for accuracy.
Create open enrollment materials, including enrollment guides, election forms, personalized confirmation sheets, enrollment/change forms, and PowerPoint presentations.
Conduct open enrollment presentations before an audience.
Process paperwork for submission to carriers.
Direct smooth transitions from one carrier to another.
Update client accounts and maintain files in the agency management system when carriers change or renewals are completed.
Set priorities and manage workflow to ensure efficient, timely, and accurate processing.
Maintain knowledge of carrier developments and federal and state laws affecting benefit program administration, and communicate relevant information to clients and team members.
Help ensure client accounts are compliant by educating and advising clients and executing compliance requirements and deadlines.
Develop and maintain positive relationships with insurance carriers to meet client needs and facilitate business processing.
Maintain agency files accurately and consistently.
Process incoming mail requests accurately and promptly.
Attend and complete required training sessions or assignments.
Perform other related tasks as needed.