Employee Benefits Account Manager

Starion Bank•Bismarck, ND

5d•Onsite

About The Position

Starion Insurance is seeking an Employee Benefits Account Manager to support its Employee Benefits division. This role involves delivering high-quality service, coordination, and operational support to clients and internal partners. Starion Bank is a growing community bank that values strong relationships, integrity, and service excellence, offering a collaborative environment where employees are supported, empowered, and encouraged to grow.

Requirements

Basic understanding of employee benefits concepts (medical, dental, vision, life, etc.)
Strong attention to detail and accuracy
Strong organizational and task management skills with the ability to manage multiple priorities and deadlines
Ability to follow established processes and procedures
Professional written and verbal communication skills with the ability to serve as a primary point of contact for clients and partners
Comfortable working across multiple systems, including enrollment platforms, carrier portals, and internal tools
Ability to identify issues and escalate appropriately
Dependable with strong follow-through and accountability
Ability to work collaboratively in a team-oriented, relationship-focused environment

Nice To Haves

Three to five years of experience in employee benefits, insurance, or HR support
Experience with enrollment platforms such as Employee Navigator and carrier portals
Demonstrated initiative and adaptability in a growing environment, with the ability to identify process improvements and support the development of new procedures and service initiatives

Responsibilities

Support the administration and ongoing servicing of employee benefit programs, including medical, dental, vision, life, Medicare-related products, and ancillary benefits.
Support pre-sale activities by gathering and validating census data, coordinating required documentation, and assisting with carrier quoting and proposal preparation.
Assist with onboarding new benefit clients by coordinating data collection, carrier setup, implementation activities, and internal/external communications.
Coordinate and facilitate resolution of day-to-day service requests including eligibility changes, enrollments, terminations, billing questions, and basic claims support.
Coordinate annual renewal processes by gathering census updates, preparing materials, and supporting client communications.
Serve as a liaison between clients, carriers, internal banking partners, and advisors to ensure timely communication and issue resolution.
Identify, triage, and escalate complex issues to appropriate internal or external partners.
Prepare and deliver client-facing materials including onboarding documents, enrollment communications, and renewal summaries.
Support the Senior Employee Benefits Insurance Advisor by preparing meeting materials, coordinating meetings, documenting follow-ups, and tracking action items.
Ensure accuracy and completeness of all clients, employees, and plan data across systems and maintain organized documentation to support reporting, compliance, and operational efficiency.