Employee Benefits Account Manager | Member Advocate

The Jonus Group•Chattanooga, TN

21h•Remote

About The Position

A growing and highly respected employee benefits consulting organization is seeking an Employee Benefits Account Manager, Member Advocate to support employer groups and their employees through exceptional service, benefits advocacy, and relationship management. This role is ideal for someone who enjoys helping people, solving problems, and building trusted relationships. You'll serve as a key resource for HR contacts and employees, helping them navigate benefits, claims, eligibility changes, and day-to-day service needs while managing your own book of business. If you're passionate about delivering a high-touch client experience and want to be part of a collaborative, people-first culture, we'd love to connect.

Requirements

1+ years of Employee Benefits, Group Health, Carrier, Brokerage, or Benefits Administration experience
Active Life & Health License
Working knowledge of employee benefit plans, including: Medical, Dental, Vision, Life, Disability, Voluntary Benefits
Exceptional communication and relationship-building skills
Strong organization and attention to detail
Ability to manage multiple priorities in a fast-paced environment
Customer-focused mindset with a strong sense of urgency
Proficiency with Microsoft Office Suite

Nice To Haves

Experience with Applied Epic, CRM platforms, or benefits administration systems is a plus

Responsibilities

Serve as the primary day-to-day contact for assigned employer groups and their employees, delivering exceptional support related to benefits, claims, eligibility, and overall service for clients in the 50+ market segment.
Manage an assigned book of business and serve as the direct point of contact for both HR contacts and employees.
Assist with benefit questions, enrollment changes, life events, and eligibility updates.
Support employees with claims, coverage, and carrier-related issues across medical, dental, vision, life, disability, and voluntary benefits.
Advocate on behalf of employees to help resolve service and claims concerns quickly and effectively.
Build strong relationships with HR teams and employees through proactive communication and responsiveness.
Manage ongoing eligibility updates, new hires, terminations, dependent changes, and qualifying life events.
Coordinate changes with carriers and benefits administration platforms.
Resolve enrollment discrepancies and administrative issues.
Support ID card requests and employee access-to-care concerns.
Maintain accurate records and service documentation.
Partner closely with Account Managers, Producers, Client Success teams, and carrier partners.
Participate in client meetings and support ongoing service initiatives.
Identify recurring trends and recommend improvements to enhance the client experience.