Employee Advocate Partner

Yelp, Inc•,

2d•Remote

About The Position

Yelp is looking for an Employee Advocate Partner to join our Advocate Partner (AP) Team. You will be part of a dynamic team of employee relations experts and will use your coaching, performance enablement, change management, workplace safety, and employment law experience to help grow the Advocate Partner function at Yelp and to maintain and improve upon our engaging and inclusive culture. As an Employee Advocate Partner, you are responsible for developing and maintaining positive, value-added, consultative relationships with business leaders and HRBPs across the organization. You’ll leverage these relationships of trust to identify and resolve employee issues within these groups. You’ll be responsible for coaching and advising leaders and employees on all performance management matters including absenteeism, performance, conduct and harassment, and ensuring compliance with policies, practices, and applicable employment legislation. We’d love to have you apply, even if you don’t feel you meet every single requirement in this posting. At Yelp, we’re looking for great people, not just those who simply check off all the boxes. This is a full-time remote role based in the United States.

Requirements

Ability to remain professional under pressure and exceptional conflict resolution skills
Ability to effectively work independently and identify when to engage additional resources or escalate as necessary
Demonstrated ability to set priorities, manage multiple responsibilities, and deliver against deadlines
Excellent interpersonal skills and experience dealing with all levels within an organization
Excellent verbal, written, and presentation communication skills
Sound analytical, critical thinking, problem-solving and negotiating skills with the ability to understand and contextualize broad HR issues
Ability to conduct investigations and drive to positive resolution
Impeccable discretion when handling sensitive and confidential information
Experience in a high volume contact center environment
Comfortable working within ambiguity

Responsibilities

Work with managers and employees as needed to understand, monitor, and resolve complaints and conduct investigations as needed
Participate in policy interpretation and assist in developing organizational policy and procedural efficiencies
Design and facilitate leadership training on key employee relations topics
Utilize a consultative approach to provide objective coaching and counseling services to managers and employees. Guide managers through the appropriate steps to be taken for corrective action due to disciplinary or performance issues
Identify opportunity areas and implement programs to drive a proactive employee relations climate
Facilitate involuntary exit process and conduct exit interviews
Actively contribute to the success of the AP team
Complete other duties as assigned