Emerging Client Account Manager, Personal Lines

Hub International Insurance•Troy, MI

About The Position

The Emerging Client Account Manager owns and manages a named book of VIP and Emerging tier Private Client Group business, serving clients between the middle-market book and top-tier high-net-worth relationships. The role extends the consultative, high-touch service standards used for the top 10% of clients to the VIP and Emerging segments, with responsibility for the full client lifecycle from onboarding through renewal. The position exercises independent professional judgment to interpret policy language, evaluate coverage adequacy, and resolve service issues with minimal routine supervision. It applies Private Client Group consultative standards to support client retention and organic growth while coordinating with carriers, producers, leadership, and internal processing teams.

Requirements

High school diploma required.
Valid Michigan Property/Casualty insurance license.
Demonstrated proficiency in a customer service or account management role, including experience managing a book of business.
Strong verbal and written communication skills.
Superior customer service and problem-solving skills.
Proficiency with computer systems, including Microsoft Office and EPIC.
Ability to work independently and manage workflow with minimal oversight.
Working understanding of Private Client Group service standards and ability to apply them to a broader client base.
Ability to contribute effectively in a team environment.
Organized, detail-oriented, reliable, and diligent work habits.

Nice To Haves

Associate degree.
Previous experience in insurance, financial services, or a related field.

Responsibilities

Serve as the primary relationship manager and point of contact for assigned VIP and Emerging tier Private Client Group clients, managing the client lifecycle from onboarding through renewal.
Conduct proactive annual account reviews, provide detailed insurance summaries, identify coverage gaps, and recommend tailored solutions.
Interpret policy language, evaluate coverage adequacy, and resolve service issues with minimal routine escalation.
Manage the renewal lifecycle for assigned accounts, including remarkets and new business issuance, monitoring expirations, and coordinating directly with carriers.
Review new and renewal policies for accuracy in rating, coverage, and documentation; deliver policies to clients and file them properly in EPIC.
Communicate with clients consistently, accurately, and promptly through verbal and written correspondence.
Consult with and educate clients about property and casualty coverages, market conditions, and relevant risk management strategies.
Identify and pursue cross-sell, upsell, and referral opportunities across personal lines within the assigned book.
Reduce errors and omissions exposure by following agency standards for EPIC activity codes, descriptions, and documentation.
Build and maintain underwriter relationships to support predictable and consistent resolution of issues.
Use the processing team and carrier service centers according to agency procedures, deciding when to handle work directly or delegate it.
Assess claims situations, advise clients on appropriate actions, and liaise with carrier claims departments to help ensure satisfactory resolution.
Communicate with Private Client Group leadership and producers about at-risk accounts and book growth strategy, escalating issues with a recommended resolution strategy when needed.
Support and mentor less experienced team members as needed and contribute to Private Client Group knowledge-sharing.
Maintain an active Property/Casualty insurance license and participate in department meetings.