Emerging Client Account Manager, Personal Lines

HUB International • Midland, MI

3d

About The Position

The Emerging Client Account Manager owns and manages a named book of VIP and Emerging tier Private Client Group business. The role bridges the service model of the PCG Account Executive and the Personal Lines Account Manager, serving clients between the middle-market book and top-tier high-net-worth relationships. Its primary goal is to extend the consultative, high-touch service provided to the top 10% of clients to the VIP and Emerging segments.

The position manages the full client lifecycle, from onboarding through renewal, and exercises independent professional judgment to interpret policy language, evaluate coverage adequacy, and resolve service issues with minimal day-to-day supervision. It applies Private Client Group consultative standards to support client retention and organic growth.

Requirements

• High school diploma required.
• Demonstrated proficiency in a customer service or account management role, including experience managing a book of business.
• Valid Michigan Property/Casualty insurance license.
• Strong verbal and written communication skills.
• Superior customer service and problem-solving skills.
• Proficiency with computer systems, including Microsoft Office and EPIC.
• Ability to work independently and manage workflow with minimal oversight.
• Working understanding of PCG service standards and ability to apply them to a broader client base.
• Ability to contribute effectively in a team environment.
• Organized, detail-oriented, reliable, and possessing a strong work ethic.

Nice To Haves

• Associate degree.
• Previous experience in insurance, financial services, or a related field.

Responsibilities

• Serve as primary relationship manager and point of contact for assigned VIP and Emerging tier Private Client Group clients, owning the lifecycle from onboarding through renewal.
• Conduct proactive annual account reviews according to book segmentation standards; provide detailed insurance summaries, identify coverage gaps, and recommend tailored solutions.
• Interpret policy language, evaluate coverage adequacy, and resolve service issues with minimal routine escalation.
• Manage the renewal lifecycle, including remarkets and new business issuance, monitor expirations, and coordinate directly with carriers.
• Review new and renewal policies for accuracy in rating, coverage, and documentation; deliver policies to clients and file them properly in EPIC.
• Communicate consistently, accurately, and promptly with clients through verbal and written correspondence using the consultative tone expected of the Private Client Group.
• Consult and educate clients on property and casualty coverages, market conditions, and relevant risk management strategies.
• Identify and pursue cross-sell, upsell, and referral opportunities across personal lines within the assigned book.
• Reduce errors and omissions exposure by following agency standards for EPIC activity codes, descriptions, and documentation.
• Build and maintain underwriter relationships to support predictable and consistent resolution of issues.
• Use the processing team and carrier service centers according to agency procedures, exercising judgment about when to handle work directly or delegate it.
• Assess claims situations, advise clients on appropriate courses of action, and liaise with carrier claims departments to support satisfactory resolution.
• Communicate regularly with PCG leadership and Producers about at-risk accounts and book growth strategy, escalating issues with a recommended resolution strategy when needed.
• Support and mentor less experienced team members as needed and contribute to PCG knowledge-sharing.
• Maintain an active P&C insurance license and participate in department meetings.

Benefits

• Medical, dental, and vision plans, including PPO, HMO, and HSA options.
• Comprehensive wellness program.
• 401(k) retirement plan; the role description also mentions retirement savings matching.
• Life and disability plans, including company-paid life and disability plans.
• Vacation, holiday, sick, and personal time off.
• Pet insurance.
• Bonus program.
• Comprehensive onboarding program.
• Continuing education and personal development programs.
• Flexible work arrangements.
• Employee engagement events.
• Dress for Your Day dress code.
• Service awards.
• Structured training and licensing support.
• Ongoing development opportunities.
• Paid parental leave.
• Community impact opportunities through HUB Gives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED