Emergency Veterinary Receptionist
About The Position
Emergency Veterinary Specialty and Emergency is seeking an experienced Emergency Veterinary Receptionist for their Marietta team. This role is ideal for individuals with experience as a Veterinary Receptionist, Client Service Representative, Medical Receptionist, Patient Coordinator, or Healthcare Customer Service professional who excel in fast-paced environments. The receptionist will be the first point of contact for clients, assisting them through stressful situations while ensuring efficient communication, patient flow, and hospital operations. While veterinary experience is preferred, strong client communication and healthcare operations experience are also highly valued.
Requirements
- Experienced in veterinary reception, emergency veterinary medicine, healthcare, urgent care, medical offices, or hospital operations.
- Confident communicating with clients in person and by phone.
- Comfortable handling emotional, urgent, and difficult conversations.
- Organized and able to prioritize multiple tasks in a busy environment.
- Comfortable navigating scheduling, payments, records, and administrative systems.
- Calm under pressure and able to make sound decisions.
- Strong team communicators who know when to ask questions and take ownership.
- Compassionate, professional, and genuinely invested in helping people and their pets.
Nice To Haves
- Veterinary experience is preferred.
- Candidates with strong human healthcare, emergency department, urgent care, medical reception, or other high-volume client service backgrounds are encouraged to apply.
Responsibilities
- Create a seamless experience for clients and patients from arrival through discharge, transfer, or continued hospitalization.
- Welcome and support clients during Emergency and Specialty visits.
- Coordinate patient arrival, check-in, discharge, transfers, and follow-up communication.
- Communicate clearly and compassionately during stressful situations.
- Manage phones, scheduling, payments, records, and client requests.
- Coordinate closely with Emergency Veterinarians, technicians, Criticalists, and specialty teams.
- Help maintain efficient patient flow in a fast-paced hospital.
- Maintain accurate client and patient information.
- Build knowledge of Emergency and Specialty Veterinary Medicine.
- Contribute to a clean, organized, and professional client-facing environment.
Benefits
- Medical, Dental, and Vision Insurance
- 401(k) with Company Match
- Paid Time Off and Paid Holidays
- Employee Pet Care Discounts
- Life Insurance
- Short-Term and Long-Term Disability
- Employee Assistance Program
- Calm Health wellness resources
- Rocket Lawyer legal services for eligible team members and their immediate family
- Career advancement opportunities
- HeadStart Student Loan Support Program for eligible veterinary technician graduates
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
