Emergency Telecommunicator

St Croix County • Hudson, WI

7d • Onsite

About The Position

This position provides assistance to the public in dispatching Police, Fire, or Emergency Medical Services; and to provide responsive, courteous and efficient service to County residents and the general public in the Emergency Communication Center.

Requirements

• Ability to provide effective and credible testimony in a court of law.
• Ability to use GPS and GIS data related to county landmarks, roads, and businesses.
• Knowledge of County policies, procedures, practices, and local government organization and departmental operations.
• Knowledge of modern and standard office practices, procedures, equipment, software, and office assistance techniques, including the use of multi-line telephone system.
• Ability to type accurately at a reasonable rate of speed and operate standard office equipment, perform word processing, and conduct data entry.
• Ability to analyze information and prepare accurate organizational or functional reports.
• Ability to maintain accurate, legible notes and perform detailed work independently, accurately, and within stringent time limits.
• Ability to prioritize duties, manage a high volume of work, and adapt to frequent changes in priority.
• Ability to establish and maintain effective working relationships with legal system agencies, law enforcement, interdepartmental staff, media, attorneys, victims, witnesses, families, and the general public.
• Ability to work the allocated hours of the position.
• Ability to communicate in English, both verbally and in writing, with a wide range of individuals and groups, including the public, colleagues, and supervisors.
• Ability to read County policies and procedures; written instructions, general correspondence; SDS sheets, safety manuals, maps, etc.
• Ability to perform mathematical calculations.
• Ability to understand, interpret, and effectively carry out verbal and written instructions, policies, procedures, correspondence, and applicable Federal, State, and local regulations.
• Ability to define problems, analyze facts, exercise sound judgment, and develop effective solutions when dealing with a variety of situations.
• Ability to prepare and maintain accurate, detailed, and concise records and reports.
• Ability to work accurately with strong attention to detail, organization, and time-management skills to meet deadlines.
• Ability to maintain discretion and confidentiality regarding business-related files, reports, conversations, and information in compliance with open records laws and applicable statutes.
• Ability to think quickly, maintain self-control, and adapt effectively in stressful or rapidly changing situations.
• Sufficient vision to perform tasks such as reading documents, operating vehicles, or working with detailed data.
• Vocal communication is required for expressing or exchanging ideas by means of the spoken word.
• Ability to hear and understand speech at normal levels for tasks such as communicating with the public, colleagues, or over the phone.
• Work requires preparing and analyzing written or computer data and observing general surroundings and activities.
• High school diploma/equivalent
• Minimum of one (1) year of experience in dispatching OR in a customer service position demonstrating extensive telephone or personal contact with the public.

Nice To Haves

• The following certifications must be completed within one year of employment: TIME System Certification I, TIME System Certification Advanced, Emergency Medical Dispatching, ICS 100, 200, 700, IPAWS, CPR

Responsibilities

• Using a computer aided dispatch system, receive emergency calls for service from the public requesting police, fire, emergency medical or other service; determine nature and location of emergency, determine priorities, and dispatch necessary emergency units in accordance with established procedures.
• Transmit and receive messages to and from user agencies via public safety radios, 9-1-1 emergency telephone lines, data terminals and other communications equipment.
• Maintain contact with all units on duty; maintain status and location of police and fire units; answer non-emergency calls for assistance; inquire, enter, update, interpret, verify, receive and disseminate information from national, state, and local law enforcement computer networks as requested by user agencies for missing persons, stolen property and restraining orders; monitor several complex public safety radio frequencies; effectively operate the public safety communications system, radio dispatch consoles, and other associated equipment.
• Maintain contact with callers when required.
• Provide Basic life support instructions following the National Academy of Emergency Medical Dispatch (NAED).
• Provide scene safety instructions to callers who are involved in high risk situations until first responders or law enforcement officers are on scene.
• Staffs and operates emergency communications van when activated to stage for critical incidents.
• Sets off mass notification (sirens) for Severe Weather, notifying Emergency Management in the event of disasters, maintain communication with National Weather Service.
• Processes residential, commercial burglary, panic, hold up and fire alarms.
• Programs cellphone, mobile, portable and base radios to specific functions and frequencies; maintains Computer Aided Dispatch (CAD), 911, radio console and Government Center phone system as needed
• Answers telephone calls and requests for information from the public on laws, ordinances and various locations in the County.
• Other duties as assigned.

Benefits

• Starting pay is determined within the expected hiring range based on qualifications, directly related experience, and internal equity.
• Employees may advance through the full salary range in accordance with County policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED