911 Telecommunicator

City of Springfield•SPRINGFIELD - GREENE COUNTY Public Safety Center (911), MO

7d•Onsite

About The Position

Interviews are scheduled to take place the week of September 14th and the slated start date for this cohort will be October 19, 2026. If this plan does not work for your schedule but are interested in the position, keep an eye out for other postings in 2027! Are you cool under pressure? Do you have a passion for helping others when they need it the most? If so, a career as a 911 Telecommunicator could be perfect for you! Springfield-Greene County 911 Emergency Communications is looking for dedicated individuals to join our team as 911 Telecommunicators. Join our team and make a real difference in your community every day. As the first point of contact in emergencies, you’ll be the calm voice providing life-saving guidance and dispatching emergency responders to the scene. NEW! pay improvements starting rate of pay for new hires is $22.21/hour , and increases to $23.32/hour after successful completion of 1-year training program. Earn $1.00/hour - 2nd Shift Differential and $1.50/hour - 3rd Shift Differential pay. Candidates with directly related 911 Dispatch experience may be eligible for an additional step in pay. The Springfield-Greene County 911 Emergency Communications Department is seeking to hire energetic multi-taskers 911 Telecommunicators to join our team! If you are looking for an organization that values your efforts and invests in your abilities, you are encouraged to apply to join our team of motivated professionals!

Requirements

Capability to embrace high-stress scenarios and recognize the importance of our unique opportunity to provide calm, compassionate assistance to citizens in times of extreme need.
Ability to handle any potential scenario with the same degree of compassionate efficiency, regardless of incident.
Requires at least two years of experience in a customer-oriented atmosphere or in a high-volume customer call center; OR Possession of 30 semester hours from an accredited college/university; OR One year of experience in emergency communications/dispatch work.
Must be able to obtain and maintain certification for Missouri Uniform Law Enforcement System (MULES).
Must possess a valid driver's license.
Proof of United States Citizenship/Authorization to Work in the United States as established by the Immigration Reform Act of 1986 is a condition of employment.
Pre-employment drug testing is required.
All interested candidates MUST complete the City of Springfield on-line application in its entirety.
The candidate profile must include all employment history with accurate and complete information prior to submission.

Nice To Haves

Candidates with directly related 911 Dispatch experience may be eligible for an additional step in pay.

Responsibilities

Serve the citizens and first responders of Springfield and Greene County on the front lines of emergency response.
Receive and process 911 calls, including both emergency and non-emergency calls for Police, Fire, and Emergency Medical Services (EMS).
Determine the appropriate call types and course of action based on the nature of the calls.
Receive incident reports, including emergency calls through 911, while you simultaneously enter information into the computer, and operate public safety dispatching equipment for multiple jurisdictions and agencies.