Emergency Telecommunicator

Grand Traverse County Michigan•Traverse City, MI

42d•Onsite

About The Position

Grand Traverse County is seeking an Emergency Telecommunicator to join their team. This role is crucial for providing responsive, effective quality service to the community. The county government aims to be a leader in innovation, effectiveness, collaboration, and sustainability. This position offers a stable work environment and competitive compensation, including a comprehensive benefits package and time off, acknowledging the challenges faced by professionals and families today. The primary function involves taking calls, dispatching emergency and non-emergency units and personnel, and providing emergency medical instructions to callers. The role requires interpretation, analysis, and anticipation to resolve problems. While employees do not have formal supervisory roles, they are integral team members responsible for achieving team objectives. Successful performance requires meeting minimum employment conditions and essential duties, with or without reasonable accommodations. As Central Dispatch operates 24 hours a day, this position may involve irregular hours and on-call duties during emergencies.

Requirements

High School Diploma or G.E.D. supplemented by advanced college coursework in data processing or related field.
Less than 3 months related experience.
Must be able to pass the NENA (National Emergency Number Association) Hearing Standards for Public Safety Telecommunicators, as outlined in Document 54-002 and dated June 10, 2006.
A background check will be required initially and may be required periodically.
Proficiency in English grammar, spelling, punctuation, and simple mathematical functions such as addition, subtraction, multiplication, division, percentages, ratios, etc.
Knowledge related to the department or function, and general County operation and organization.
Ability to detect errors, determine causes, and make corrections as appropriate.
Skill in operation of modern office equipment such as personal computer, facsimile, copiers, scanners, and telephones.
Skill in use of personal computer software, including advanced spreadsheet development and word processing.
Interpersonal skills necessary to develop and maintain effective and appropriate working relationships with customers, co-workers, and representatives of other agencies.
Ability to remain calm in stressful situations and to manipulate calls when necessary to gain essential information.
Ability to comprehend, process and apply both verbal and written skills appropriate to the job.
Skilled in researching and resolving complex problems to ensure compliance.
Ability to consistently demonstrate sound ethics and judgment.
Ability to think analytically and apply sound judgment, solve problems, make effective decisions, and act with integrity.
Ability to maintain the confidentiality of information and professional boundaries.
Ability to use County resources effectively and efficiently.

Responsibilities

Takes emergency and non-emergency requests for assistance, dispatching appropriate unit, and maintaining contact with responding units to gather and supply information.
Provides emergency medical instructions via communication equipment, verbatim, per a prescribed format.
Monitors police traffic interacting with citizens, witnesses, suspects, and/or other applicable parties to assist in the safety of personnel and gather and report on information.
Tracks arrests and prepares related paperwork for data entry.
Enters a variety of information into applicable database(s).
Answers routine questions for emergency service staff and dispatches orders for commanders.
Receives and processes a variety of time sensitive data and information in assigned area of responsibility.
Sorts, files, and maintains materials (paper, computer, or imaging), retrieves file materials, and keeps a record of file movement.
Obtains critical data from various sources for warrants and enters LEIN and local data base.
May perform other support staff functions as requested.

Benefits

Medical: High-deductible plan through Priority Health with up to $2,000 annual contribution to an employee Health Savings Account.
Vision: No cost plan for employees, with an enhanced plan option through EyeMed.
Dental: Provider is Delta Dental, with no costs or premium for diagnostic and cleaning services.
Wellness: Variety of incentives and programs to promote a healthy lifestyle.
Employee Recognition: Awards and recognition throughout the year and on anniversary dates.
Tuition Reimbursement: Up to $5,250 annually for enrollment in accredited college, university, or trade school courses.
Vacation: Generous amount of vacation days for benefitted employees.
Holidays: 12 days per year, plus additional floating holidays.
Personal Leave: Up to 72 hours annually, with unused leave paid out up to 40 hours.
Parental Leave: Up to 6 months of leave for birth or adoption of a child.
Retirement: Defined contribution through MERS with a generous match that fully vests after 6 years.
457(b) Retirement Plans: Optional deferred compensation and Roth retirement plans with matching contributions.
Life Insurance: Automatically provided for benefitted employees.
Short Term Disability: Plan through Mutual of Omaha, paying two-thirds of salary for up to 182 days.
Long Term Disability: Plan through Mutual of Omaha, paying 60 percent of salary for up to 24 months.