Full-time Emergency Telecommunicator

Town of Sandwich • Sandwich, MA

16h • Onsite

About The Position

The Town of Sandwich is hiring full-time Public Safety Emergency Telecommunicators to work 40 hours per week at the Sandwich Emergency Communications Center, located at the Sandwich Police Department. The role works under the general direction of the shift commander and Emergency Communications Supervisor, following departmental regulations, applicable laws and by-laws, and professional standards.

Telecommunicators use radio, telephone, and computer systems to receive 911 emergency and routine calls for police, fire, and EMS services. They provide information to the public, dispatch personnel and equipment, coordinate field-unit activities, maintain records, and perform related work as required. Successful candidates have excellent communication skills and can multitask under pressure. The Town will provide training to candidates who meet pre-screening qualifications but lack the listed certifications.

Requirements

• Excellent communication skills.
• Ability to multitask under pressure.
• Qualified applicants should possess E911 Next Generation Equipment Certification, 40 Hour Public Safety Basic Telecommunicators certifications, 32 Hour APCO Emergency Medical Dispatching Certification, and a BLS CPR Card. Candidates who meet pre-screen qualifications but lack certifications may receive training through the Massachusetts State 911 Department academy and the in-house training program.

Responsibilities

• Operate radio, telephone, and computer communication systems to receive emergency and routine calls requesting police, fire, and EMS services.
• Provide information to the public.
• Dispatch public safety personnel and equipment in response to service requests.
• Organize and coordinate the activities of field units.
• Maintain records of activities in response to service requests.
• Perform related work as required.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed