Emergency Telecommunications Call Taker/Dispatcher Trainee

City of Hartford•Ct 06103, CT

4d•Onsite

About The Position

Vacancies are in the Department of Emergency Services and Telecommunications. Emergency Telecommunications Call Taker: Salary $48,152.00 - $58,266.00 Annually Receives and processes all emergency and non-emergency requests for service. Determines the appropriate response required and the need for pre-arrival instructions. Serves as the first point of contact with callers. Processes requests for service via 9-1-1 and other phone lines, for police, fire, and Emergency Medical Service (EMS) emergencies. Questions the caller to determine nature of incident and refers the caller appropriately. After the successful completion of a six (6) month probationary period, Call Takers are eligible to be placed on a promotional list for Emergency Telecommunications Dispatcher Trainee. Emergency Telecommunications Dispatcher Trainee: Salary $54,587.00 - $56,225.00 Annually Receives and processes all emergency and non-emergency requests for service. Determines the appropriate response required and the need for pre-arrival instructions. Broadcasts messages to Police, Fire, and EMS units to respond to requests for service. Processes requests for information such as record checks and stolen car listings. Maintains contact with Field Units and maintains records of units in or out of service. Operates radio, Computer Aided Dispatch System and other communications equipment. Performs related work as required. After the successful completion of a nine (9) month probationary period, including obtaining required certifications, Emergency Telecommunications Dispatcher Trainees will be eligible to be automatically promoted to Emergency Telecommunications Dispatcher ($62,257.00-$75,335.00 Annually). Certified is defined as holding a current State of Connecticut Telecommunicator Certification, Collect/NCIC Certification AND EMD Certification. These positions are in the 1716 union position.

Requirements

A high school diploma or GED.
A COPY OF YOUR HIGH SCHOOL DIPLOMA, GED CERTIFICATE OR TRANSCRIPT MUST BE ATTACHED TO YOUR APPLICATION.
A DEGREE OR TRANSCRIPT SUBMITTED WILL BE VERIFIED BY THE HUMAN RESOURCES DEPARTMENT.
Call Taker Must successfully complete the mandated State of Connecticut Telecommunications Certification within one year of employment.
Must successfully complete a State of Connecticut recognized Emergency Medical Dispatch (EMD) Course selected by the Department.
If appointed, you must successfully complete Telecommunicator State Certification, NCIC/ COLLECT certification, and a State-approved emergency medical dispatch course within nine (9) months of appointment date.
If selected, you will be required to pass a physical examination administered by a city physician, a drug and alcohol screening, and a background check.
If appointed as a Call Taker you will serve a six (6) month probationary period.
If appointed as Emergency Telecommunications Dispatcher Trainee, you will serve a nine (9) month of probationary period.

Nice To Haves

A valid driver's license preferred.

Responsibilities

Receives and processes all emergency and non-emergency requests for service.
Determines the appropriate response required and the need for pre-arrival instructions.
Serves as the first point of contact with callers.
Processes requests for service via 9-1-1 and other phone lines, for police, fire, and Emergency Medical Service (EMS) emergencies.
Questions the caller to determine nature of incident and refers the caller appropriately.
Broadcasts messages to Police, Fire, and EMS units to respond to requests for service.
Processes requests for information such as record checks and stolen car listings.
Maintains contact with Field Units and maintains records of units in or out of service.
Operates radio, Computer Aided Dispatch System and other communications equipment.
Performs related work as required.