Emergency Shelter Worker - Days

Calgary Drop-In Centre (the DI)•Calgary, AB

2d•Onsite

About The Position

At the Calgary Drop-In and Rehab Centre (the DI), we are dedicated to serving our community with kindness. Our mission – to work with community to end homelessness, one person at a time – goes beyond providing immediate support; we strive to create an environment where individuals can regain their confidence and rebuild their lives. We are more than an emergency shelter. Our dedicated team of staff and volunteers work tirelessly to ensure that everyone who walks through our doors feels welcomed, respected, and valued. What sets us apart is our holistic approach to support. We offer not only safe and comfortable accommodation and meals but also access to essential resources such as health and recovery services, and housing supports. All of our programs, including emergency shelter, are low-barrier, trauma-informed, housing-focused, and recovery-oriented, aimed at supporting Calgary’s most vulnerable citizens. And our doors are always open.

Requirements

Satisfactory Criminal Record and Vulnerable Sector Check – dated within the last 6 months. Copy required.
Excellent Analytical Skills
Excellent interpersonal skills
Excellent communication skills, both, written and verbal
Excellent professional boundaries
Ability to work effectively with a diverse population
Previous work experience in a social service environment is a definite asset
Knowledge of community resources for homelessness, health, mental health and substance use
Understanding of the needs of marginalized adults and homelessness issues
Experience working in distress and/or high-stress situations, which may include emergency response
Must be acceptable of industry risks, including coming into contact with bodily fluids
Proficient use of computers, Microsoft Office and any other database software(s) used to track service delivery; proficient in Office365 and Microsoft Office Suite 2016
2-way radio communication
A genuine commitment to the mission, vision, values, and work of the agency.

Nice To Haves

Completion of (or working towards) a college or university program in any of the following; human services, community support, social service work, psychology, sociology, addictions or health-related discipline is considered an asset
A combination of education/practical experience may be considered
Strong customer service orientation would be ideal
Eager to learn new systems and adopt improved best practices

Responsibilities

Ensure the safety of all clients in the building through structured procedures and general interaction.
Assist clients in achieving their goal of housing.
Assess the needs of each individual client.
Collaborate with other ESW’s, Case Management, Diversion, Supportive Housing and the Medical team.
Conduct all interactions with clients in a trauma-informed and client-centered manner.
Work in all areas of the facility at any time during a shift.
Conduct themselves in a professional manner with dealing with clients, members of the community, volunteers, emergency services and staff of the DI.
Maintain a presence in the building and clearly communicate the guidelines of the centre.
Perform duties as outlined in the procedure manuals or assigned by the Coordinator.
Provide frontline support, training and coaching to assist the Emergency Shelter Workers in performing their duties effectively.
Communicate issues such as health and safety, staffing, client and public concerns with Coordinator.
Be engaged and present on the floor to assist clients, volunteers’ and staff who need assistance and to help provide a safe environment for all.
Provide input on existing or future programs at the DI.
Communicate with the medical team regarding clients’ health and distribution of medicine.
Assist with meal time to ensure the process runs smoothly.
Delegate various duties to staff and volunteers.
Complete and maintain logs and progression details on the DI data base.
Assist clients with completing the Program Assessment Questionnaire.
Review previous logs and progression details.
Maintain and record data as required for the position.
Complete of client sign-in logs to specific areas.
Communicate absenteeism within the guidelines of the DI sick policy.