Shelter Worker

The Salvation Army Canada and Bermuda Territory

2d•CA$21 - CA$32•Onsite

About The Position

The Shelter Worker provides a safe and secure environment for clients, residents and visitors. This role involves working within the mission, vision, and values of The Salvation Army and Ridge Meadows Ministries, utilizing a client-centered approach with compassion, respect, and empathy. The position supports clients and co-workers, handles client admissions and orientations, and maintains availability for personal, practical, and moral support. Responsibilities include monitoring client activities, recording daily happenings, performing security checks, managing prescribed medications, liaising with external agencies, coordinating client care related to security, and serving meals/snacks.

Requirements

Possess valid Food Safe, CPR, First Aid and Non-Violent Crisis certification or obtain as condition of employment prior to end of probationary period
Ability and willingness to represent and work within the mission, vision & values of The Salvation Army and Ridge Meadows Ministries.
Use a client-centered approach by consistently demonstrating compassion, respect and empathy in the administration of policies and procedures.
Support, where and when possible, the efforts of all clients, volunteers and co-workers.
Monitors the activities of the clients/residents and maintains availability for personal, practical and morale support; may include providing safe storage and recording of prescribed medications
Accurately records day-to-day happenings using appropriate methods; maintains logbooks and completes occurrence reports
Liaises with referral sources and other external agencies as needed (e.g. welfare, police, parole, urgent situations)
Coordinates client care relating to security issues; may be directly involved in taking urine samples, doing bed checks, room/personal searches
May carry out inspection/security checks of property and grounds in accordance with policies and procedures
Handles the admission, orientation and evaluation of clients’ understanding of rules; ensures ongoing enforcement of policies, which may include client discipline
May handle finances relating to room rentals and meal tickets, and receipting of same
May serve as Receptionist for Shelter
May prepare or provide simple meals for clients/residents
completed high school, plus specialized courses of up to six (6) months
more than three months of prior related experience, including, experience with frontline work in a social services setting
the ability to work with minimum supervision and under pressure in a fast-paced environment
the willingness to work with people from diverse cultural backgrounds
the ability to take initiative and be team oriented
strong service ethic and a friendly disposition with the public
adaptability to change and frequent interruptions
Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening.

Nice To Haves

Addiction Facility – Addictions Counselling Courses an asset

Responsibilities

Ability to work within the mission, vision & values of The Salvation Army and Ridge Meadows Ministries
Use a client-centered approach by consistently demonstrating compassion, respect and empathy
Supports, where and when possible, the efforts of all clients and co-workers
Handles the admission, orientation and evaluation of clients
Maintains availability for personal, practical and moral support
Monitors the activities of clients and accurately records day-to-day happenings
Performs internal and external security checks
Provides safe storage and recording of prescribed medications
Liaises with referral sources and other external agencies as needed
Coordinates client care relating to security issues and ensures ongoing enforcement of policies
Involved in serving meals/snacks
Performs other assigned duties as required to ensure a safe and secure environment