EMERGENCY SHELTER SUPERVISOR - F/T POSITION
About The Position
The Emergency Shelter Supervisor oversees service delivery at The Lord’s Place emergency shelter satellite location. The program provides short-term housing, case management, supportive services, and connections to community resources for participants with lower levels of acuity who can transition rapidly to permanent housing. The Supervisor coordinates referrals and intake, oversees case management and recovery support, connects participants to internal and external resources, and facilitates transitions to stable housing. The Supervisor oversees staff and participant activities to ensure compliance with shelter policies, housing expectations, and program requirements. The role includes monitoring participant engagement and behavior, maintaining a safe and properly managed facility, and ensuring that the facility meets applicable health department requirements. The Supervisor also collaborates with agency programs, outreach teams, and community partners, and may represent the program at community meetings and events. During the program’s initial pilot phase, the Supervisor will provide direct case management services as the program expands. The position is based at a satellite location owned by The Salvation Army and requires coordination with staff at that site. Standard hours are Monday through Friday, 8:30 a.m. to 4:30 p.m.; hours may vary, including evenings and weekends. The Supervisor is on call as needed for emergencies and after-hours night inspections, with the ability to flex time.
Requirements
- Bachelor’s degree in social work or a similar field, or equivalent years of experience in a similar role.
- Excellent verbal and written communication skills.
- Computer skills, including working knowledge of Office 97 or higher.
- Ability to operate business equipment used daily within the organization.
- Ability to learn and use the appropriate program documentation system, including electronic databases for case notes.
- Complete agency case management training within the first 90 days of employment.
- Pass a Level Two DCF Background screening.
Nice To Haves
- Previous shelter or supportive housing administration experience is strongly preferred.
Responsibilities
- Provide programmatic and operational oversight of shelter services.
- Coordinate with staff at the satellite service location as directed by the Director of Homeless Outreach.
- Oversee program intake processes and procedures to support effective client placement.
- Provide direction in case management sessions as needed and coordinate ancillary services for clients in crisis or nearing exit.
- Coordinate services based on participants’ individualized needs to help them transition out of homelessness.
- Onboard, train, and supervise case management and peer support staff; provide direct case management during the program’s initial pilot phase as needed.
- Provide leadership and supervision to Certified Recovery Peer Specialists and staff with lived experience; use lived experience to provide supplemental participant support when appropriate.
- Develop and facilitate housing- and recovery-centered programming.
- Document intakes, service plans, case notes, and other required forms in agency databases, including Client Track and ETO; oversee staff documentation and chart accuracy.
- Ensure residents follow facility rules and regulations and help maintain a safe environment.
- Track resident services to measure program success against goals and objectives.
- Oversee daily inspections of participant bed and restroom areas; maintain the staff office area and ensure spaces comply with health department regulations.
- Procure and inventory program supplies.
- Act as a liaison with agency programs and community partners; attend monthly program and selected community meetings and develop a catalog of referral resources.
- Participate in ongoing training and development on best practices and new resources.
- Follow agency procedures for purchases made with an agency credit card or check requests, document expenses promptly, and monitor the budget in coordination with the Director of Homeless Outreach.
- Be on call as needed for emergencies and after-hours night inspections, with the ability to flex time.
- Perform additional duties assigned by the Director of Homeless Outreach according to business needs.
Benefits
- Generous paid time off, including vacation, sick leave, and holidays
- Maternity/paternity leave
- 401(k) with automatic 3% employer contribution
- Health, dental, vision, life, short- and long-term disability, and supplemental insurance
- Employee assistance
- Tuition reimbursement
- Flexible work environment
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What This Job Offers
Job Type
Full-time
Career Level
Manager
