Emergency Shelter Operator
Santa Barbara Rescue Mission•Santa Barbara, CA
•$22 - $23•Onsite
About The Position
The Emergency Shelter Operator's responsibilities include overseeing nightly & daily Homeless Guest Services activities, including check-out, breakfast, day space, check-in, showers, dinner, data entry, homeless volunteers, and community volunteers. This position provides additional administrative and operational support as needed. Supports and implements the vision and values of the Santa Barbara Rescue Mission. This position will work a combination of morning/afternoon and evening shifts which will include weekends and some holidays.
Requirements
- Administrative competencies to handle homeless program logistics
- Displaying leadership and compassion to our guests
- Personable, amiable, and adaptable in a team environment
- Demonstrate excellent time management skills, a high level of organization, record keeping, and the desire to proactively seek out and initiate tasks
- Handle multiple tasks, work under pressure, and respect confidentiality in a mature and professional manner
- Participate in training on mental health, crisis intervention, and shelter best practices
- Must be able to work nights, weekends, and some holidays.
- Attend department meetings and check in meetings with Emergency Shelter Manager
Nice To Haves
- Volunteer or professional experience working with people experiencing homelessness or addiction is a plus
Responsibilities
- Oversee day-to-day shelter operations including guest check-out, breakfast, check-in, showers, dinner, and bed assignments
- Maintain a safe environment within the shelter
- Manage guest mail
- Maintain staff log
- Orient new guests to evening processes; be available to answer questions and assist guests with completing forms
- Apply shelter best practices when assisting guests and responding to mental health concerns or crises
- Maintain photos of guests in database
- Maintain accurate records in computer databases and files and input accurate data
- Handle in-kind donations and distribution to guests
- Receive and respond to all Homeless Guest Services phone/email inquiries
- Be a contributing member of the Homeless Guest Services team
- Meet with Homeless Guest Services team to discuss operations and guests
- Keep team apprised of guest issues and concerns
- Work collaboratively with Men’s treatment staff and security personnel to address guest concerns, disputes, and emergencies on SBRM property
- Assist with cleaning and maintenance of homeless guest services facility (e.g. laundry, reporting facility issues, light cleaning)
Benefits
- Accrued sick and vacation time off
- Paid holiday time off
- 4% 403(b) employer match
- Medical, Dental, and Vision Health Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
