Emergency Services Technician (24hrs/week)

Tufts Medicine•Boston, MA

3d•$22 - $27

About The Position

The Emergency Services Technician provides direct patient care and administrative and business support in the Emergency Department. Working under the supervision of a professional nurse, the technician collaborates with the care team to meet patient needs within the scope of the role and supports patient- and family-centered care. The position coordinates the flow of patient activity and information to and from the department and maintains competencies in role-specific skills. The role provides basic nursing support without requiring an RN or LPN license. It involves delegated patient-care tasks, specimen collection and testing, room and equipment preparation, patient transport, communication support, and documentation. The technician works under moderate supervision and may need to interpret or deviate from routine procedures.

Requirements

High school diploma or equivalent.
Basic Life Support (BLS) certification.
Must pass phlebotomy competency training within three months.
Ability to read, write, and understand medical terminology.
Strong interpersonal, telephone, and written communication skills.
Ability to work with detailed, confidential material and situations.
Strong organizational skills and ability to prioritize and use time effectively.
Ability to provide age-appropriate care.
Problem-solving and decision-making skills.
Working knowledge of computer systems, such as Microsoft Office and EMR systems.
Ability to lift up to 30–35 pounds and turn patients; prolonged standing and walking; and occasional twisting, bending, reaching, pushing, pulling, sitting, kneeling, and squatting.
Manual dexterity for procedures and computer keyboard use, ability to see computer screens and reports, and ability to communicate visually, verbally, and audibly with healthcare personnel.

Nice To Haves

Current Certified Nursing Assistant (CNA) or Medical Assistant (MA) credential.
Certified Emergency Medical Technician (EMT or AEMT).
Completion of Nursing Fundamentals in an accredited nursing program.
One year of related experience as a Nursing Assistant (NA), Patient Care Assistant (PCA), Critical Care Tech (CCT), or Patient Care Tech (PCT).
Two years of healthcare experience; acute-care experience preferred.

Responsibilities

Assist registered nurses with functional patient care, perform delegated tasks, and communicate findings and concerns to the nurse.
Provide or assist with patient-care procedures while supporting patient safety, comfort, dignity, and advocacy.
Collect specimens, including through phlebotomy; perform specimen testing using Standard Precautions; and prepare specimens for the laboratory.
Greet patients, families, visitors, and staff; respond promptly to patient and family requests; and seek nursing supervision as needed.
Collect, record, and promptly communicate patient clinical data to the assigned nurse.
Prepare rooms for admissions, transfers, and discharges, ensuring standardized equipment is ready for use.
Transport or accompany patients safely and respectfully; serve as a patient sitter when requested and follow sitter guidelines.
Provide comfort measures, including positioning, linen changes, and back rubs.
Set up for procedures and clean and discard used equipment and supplies according to procedures.
Maintain biomedical equipment, check par levels and working order, and send malfunctioning equipment to Medical Engineering according to procedure.
Clean wounds, apply dressings, and assist with orthopedic procedures, sutures, pelvic exams, glucose monitoring, and other point-of-care testing.
Perform 12-lead EKGs and connect patient monitoring equipment under nurse direction.
Care for patient belongings and complete belongings lists.
Perform and document admission, transfer, and discharge tasks as requested by the nurse.
Answer call lights, seek appropriate personnel or action, and perform hourly rounding according to established guidelines.
Maintain communication about patient status, including transfers, admissions, discharges, bed changes, bed-cleaning requests, and possible changes during the shift.
Support nursing-unit communications by answering and triaging calls, relaying messages, and coordinating communications about outside services, transfers, discharges to other facilities, and physician changes.