Emergency Services Support Staff: On-call (Temporary)
About The Position
The Emergency Services Support Staff: On-Call (Temporary) position is a part of the Emergency Services team, who are responsible for coverage in the REST’s Emergency Receiving Center (ERC) and 24/7 hotline. The ERC is a short-term emergency shelter for adult women who have experienced sex trafficking or the sex trade. Guests can stay at the shelter in individual rooms for an initial 30 days, with the option for ongoing extensions of 30 days depending on individual self-identified needs and engagement in services. Guests of the ERC receive stabilizing support like crisis intervention, referrals for on-site medical, mental health, and substance use treatment, and support groups. REST’s 24/7 hotline responds to calls from survivors, providing resources, information, and emotional support. Support Staff are often the first point of contact clients make when accessing shelter and hotline services with REST, and play a critical role in ensuring services are running smoothly. Central to this position is the ability to develop trusting relationships while maintaining policies and procedures to ensure safe and effective programming. All members of the Emergency Services team work in a cohesive manner to support the individual physical, emotional, and spiritual needs of guests.
Requirements
- Must have an internal REST employee referral to be considered
- Background check required and must be successfully cleared prior to start
- Must have some type of experience working with people (professional or lived), preferably involving crisis situations
- Ability to remain calm and responsive in high-stress or unpredictable environments
- Basic communication, teamwork, and interpersonal skills
- Ability to follow direction and maintain professionalism
- Ability to work in alignment with REST’s statement of faith and support team culture
Responsibilities
- Provide a consistent presence in the shelter and on the hotline, building relationships with guests, providing trauma-informed, strengths based information and referral and emotional support and following policies and procedures
- Engage as a collaborative team player working to ensure comprehensive care for guests
- Provide warmth, inspiration, and caring accountability to assist clients in reaching their self-identified goals
- Stay up-to-date with resources and services that meet the needs of shelter guests and hotline callers
- Provide culturally responsive care for all guests, interns and volunteers
- Responsible for daily operations of the program, including administrative tasks and facilities upkeep
- Assist in connecting clients to services that fit their strengths, needs, and culture
- Utilize prevention and de-escalation tactics to avoid violence or escalated behavior problems, following REST’s escalation protocol
- Participate in all necessary Emergency Services and REST staff meetings and trainings
- Maintain case notes and files in an orderly, up-to-date manner
- Responsible for facility oversight and security during shifts
- Be mindful to help build a culture of cooperation and positive support
- Sort, report, and distribute gift in kind donations
- Other duties as assigned
Benefits
- Accrued safe and sick time based on the hours worked
- One paid mental health hour each week
- 403b retirement plan
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
