Direct Support Staff On Call

East Bay Innovations•Oakland, CA

3d•$29 - $29•Hybrid

About The Position

East Bay Innovations (EBI) is a nonprofit human services organization established in 1994 that supports people with developmental disabilities, such as intellectual disabilities, autism, and cerebral palsy. Our person-centered services support people to live in their own homes, make choices about how they live, work in jobs of their choosing, and enjoy being part of their communities. We seek to further the human rights and empowerment of people with disabilities, and hire people who care about social justice and want to make a difference in the lives of others. EBI has been named a winner of San Francisco Chronicle’s Top Workplaces Award for 2023, 2024, and 2025! The Emergency Cellphone Responder (E-Cell) provides 1:1 support to adults with developmental disabilities in their home and throughout their community. This role involves being trained on client support needs, providing phone support to staff, finding coverage for open shifts, and working shifts with clients as needed during an on-call 24-hour period.

Requirements

High school diploma or equivalent.
Two years experience working in the field of human services preferred.
Understanding and commitment to the philosophy of inclusion, access and consumer-driven services.
Ability to work cooperatively with consumers, their support systems, employers and other agencies.
Ability to solve problems independently and as part of a team.
Willingness to commit to a minimum of one year on the E-Cell team.
Valid California driver’s license.
Driving record that meets agency standards.
Auto insurance.
Access to a reliable vehicle.

Responsibilities

Provide 1:1 support to adults with developmental disabilities in their home and community.
Be trained on all the support needs for a number of Supported Living clients.
Provide support to staff over the phone.
Find coverage for open shifts with other staff.
Be available to work shifts with clients in their homes as needed during an on-call 24-hour shift.
Organize coverage for open shifts with clients.
Respond to emergency calls from support staff.
Discuss emergency supports with clients’ families as needed.
Support staff with anything out of the ordinary.
Provide emotional support and companionship.
Accompany clients on exercise and walks around their neighborhood.
Engage in arts and craft projects with clients.
Connect clients with friends and loved ones virtually.
Assist with meal planning and cooking meals.
Perform light cleaning around clients' homes.
Assist with personal and intimate care (bathing and toileting).
Operate wheelchair lifts and assist with transfers.
Perform grocery shopping and other errands for clients.
Utilize delivery or pick-up services for clients.

Benefits

Medical coverage for those working 30 hours a week or more, with two different providers.
Dental and vision coverage for both full-time and part-time staff.
Flexible Spending Account & Dependent Care FSA, Commuter, and Parking pre-tax benefits.
Voluntary Life, AD&D, Accident, Critical Illness, Hospital Indemnity, and Pet Insurance.
Employee Assistance Program (EAP) that includes free mental health counseling sessions for you and members of your household.
403(b) retirement plan.
Education Assistance Fund, providing reimbursement for tuition, fees, and supplies for education and self-enrichment courses.
Membership in the Service Employees International Union (SEIU) Local 1021.
Opportunities for training.
Paid sick leave for all employees.
Paid vacation for full-time employees.
Paid holidays for all Federal holidays.
Mileage reimbursement for on-the-job driving at the IRS rate.
Additional Language Stipends for staff based on language fluency assessment and client/department/agency needs.
Staff appreciation events (BBQ, party, raffles).
Eligibility for Public Service Loan Forgiveness program.