Emergency Services Project Manager

Rainbow Restoration of Chesapeake • Portsmouth, VA

6d • Onsite

About The Position

We are looking for someone who takes a water-damaged, mold-affected, or boarded-up property and does not stop until it is documented, dried, cleared, billed, and the customer is taken care of — without being chased, prompted, or managed every step of the way. Rainbow Restoration of Chesapeake is a growing emergency services and restoration company serving Hampton Roads. We are part of the Neighborly family of home services brands — national systems, local accountability. We do not offer a job. We offer a career with structure, clear expectations, and room to advance for the right person.

Requirements

• 2+ years in water mitigation, mold remediation, or restoration project management (customer-facing and documentation responsibility, not just field labor) preferred
• Direct adjuster relationship management experience: authorizations, supplements, drying approvals
• IICRC WRT preferred at hire; ASD and AMRT preferred
• Job management software, moisture documentation tools, Microsoft 365; Xactimate at review level
• Valid Virginia driver's license, clean record; ability to pass background and drug screening
• Ownership mentality, detail discipline, GP awareness, communication ownership, composure under pressure, and openness to direct accountability

Nice To Haves

• IICRC WRT preferred at hire; ASD and AMRT preferred

Responsibilities

• Scope packages submitted within 24 hours of every inspection — complete enough that the estimator can write a full estimate without calling you
• All project communication owned directly: customer, adjuster, property manager, and subcontractors — you do not delegate relationships
• Water mitigation and mold jobs billed timely after equipment pull and clearance receipt; board-up billed same day as job completion
• Documented adjuster contact at every drying threshold and authorization trigger — minimum every 48 hours on active insurance jobs
• Customer educated and communicated with throughout the entire mitigation process
• GP targets hit by job type; your number is known before the production meeting, not at it
• Every water job with mold indicators flagged, documented, and a mold scope conversation initiated — you do not wait to be told
• Inspect water, mold, and board-up losses; build complete scope packages within 24 hours
• Own all adjuster communication: authorizations, drying updates, and supplement submissions
• Call every customer within 4 hours of inspection with findings, next steps, and your direct contact
• Run mold jobs from protocol kick-off through IH coordination and clearance
• Release board-up billing packets on-site the same day the job is complete
• Brief and develop the lead tech — written feedback on documentation quality weekly
• All job management systems and production dashboards current before end of every shift

Benefits

• Base salary commensurate with experience; range discussed at interview
• Performance bonus tied to GP targets, billing cycle time, and documentation quality
• Health, vision, and dental insurance
• Paid time off, paid holidays, and 401(k)
• Company vehicle or vehicle allowance
• Paid IICRC certification path
• Structured 30/60/90-day onboarding plan — clear expectations from Day 1
• Advancement path as the company grows

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed