Emergency Services Dispatcher (Full Time Mon-Fri 3pm-11pm)

Erickson Senior Living • Highland Springs, TX

2d • Onsite

About The Position

We are hiring a Emergency Services Dispatcher (Full Time Mon-Fri 3:00pm-) for our gated retirement community. This position dispatches emergency and routine calls for service as well as develops relationships with residents and visitors, providing personalized customer service and hospitality that exceeds expectations.

Requirements

• High school diploma or GED required
• Ability to maintain composure, deal calmly with emergencies and ambiguity, and to learn quickly when facing new problems.
• Must have situational awareness
• Ability to communicate calmly with Residents, visitors, and all levels of staff; act in a reassuring manner and adept at diplomacy and tact while displaying good judgment

Nice To Haves

• Prior experience in 911 call-taking/dispatching or Emergency Medical Services is preferred.

Responsibilities

• Track all pertinent information during your shift, and initiate the first level of the incident report for Security and Emergency Services Officer completion
• Monitor the Emergency Call System for independent living
• Track the status of residents involved in emergency situations
• Monitor Fire Alarm System
• Dispatch ambulance, private ambulances, or 911 as needed
• Provide assistance to other departments, as needed

Benefits

• Competitive benefits packages including medical, dental, vision, and PTO
• 401k for all employees 18 and over. Company contribution up to 3% once eligible.
• Gated community with 24/7 security
• Free onsite parking at all of our communities and corporate offices
• Education assistance, certification reimbursement, and student loan refinancing partnership programs are available.
• Onsite medical centers, providing wellness visits and sick care for all employees over 18 years of age.
• A culture of diversity and inclusion, which builds on our values, vision, and mission

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED