Emergency Services Dispatcher I | Fresno Police Department

Fresno Regional Workforce Development Board•Fresno, CA

20h•$5,368 - $6,343•Onsite

About The Position

The Fresno Police Department (FPD) is seeking energetic, organized, and dependable individuals who are committed to being a part of a vigorous law enforcement agency. The selected candidate will be expected to answer in-bound calls with emphasis on high quality customer service. The incumbents receive training in answering and evaluating emergency police, fire, and medical service calls, and operating a multi-channel Computer-Assisted Dispatch (CAD) system console and related equipment to dispatch appropriate public safety units. Duties also include, but are not limited to, performing record checks for officers in the field, keeping records of all police units available, and responding to requests. Position reports to the Emergency Services Communications Supervisor. Must have the ability to operate radio communications equipment and type at a speed necessary for timely completion of assigned duties. An Emergency Services Dispatcher I may be flexed to an Emergency Services Dispatcher II ($5,809 - $6,974/mo.) at the discretion of management within the first eighteen months of employment. Flexing is contingent upon successful completion of the Emergency Services Dispatcher Training Program and certification by the Police Department verifying that the incumbent is capable of performing the duties of an Emergency Services Dispatcher II. Immediate and future vacancies will be filled from this eligible list for a period of three (3) months from the date the eligible list is created, with the option of extending that period at the City's discretion. If the examination process is suspended for this recruitment, the eligible list may be limited to three (3) months.

Requirements

Possession of a High School Diploma or equivalent GED completion
One year of work experience.
Ability to operate radio communications equipment.
Ability to type at a speed necessary for timely completion of assigned duties.

Responsibilities

Answer in-bound calls with emphasis on high quality customer service.
Receive training in answering and evaluating emergency police, fire, and medical service calls.
Operate a multi-channel Computer-Assisted Dispatch (CAD) system console and related equipment to dispatch appropriate public safety units.
Perform record checks for officers in the field.
Keep records of all police units available.
Respond to requests.
Operate radio communications equipment.
Type at a speed necessary for timely completion of assigned duties.

Benefits

The City contributes toward monthly premiums for PPO medical, dental and vision for employees and dependents.
Flexible Spending Account: IRS 125 Plan for health and dependent care expenses.
Deferred Compensation: Voluntary 457 plan with Fidelity Investments to increase your retirement savings.
Vacation Leave: Accrue 8 - 14.66 hours per month based on years of service.
Sick Leave: Eight (8) hours per month, available after 90 days.
Supplemental Sick: 40 hours per fiscal year. 80 hours lifetime maximum.
Holidays: Ten (10) City-observed annual holidays plus birthdays and two (2) personal days.
Short Term Disability: Provided through California SDI program.
Bilingual Premium Pay: $100 per month.
Health Reimbursement Arrangement: Eligible retirees can use the remaining Sick Leave balance at 80% of hourly rate and other leave balances, if applicable, to reimburse medical insurance and qualified medical expenses, tax free.
Retirement: City of Fresno Retirement Systems, one of the best funded public systems in the state. Reciprocity with other CA public agencies. Vested in Retirement benefits after 5 years of service. City employees do not participate in Social Security.
DROP (Deferred Retirement Option Program): an optional, voluntary program that allows an employee to deposit retirement benefits in a special savings account within the Retirement System while continuing to work for the City of Fresno for up to 10 years. Participation minimum is age 50 and vested. Benefits include ownership of accumulated funds, compound interest earnings, and alternative distribution options.