Emergency Services Assistant BWH

Mass General Brigham•Boston, MA

11d•Onsite

About The Position

The Emergency Services Assistant (ESA) works under the direction of licensed personnel in the Emergency Department at Brigham and Women's Hospital. This role assists patients with daily living activities such as bathing, dressing, and eating, and also helps with taking vital signs, including temperature, blood pressure, pulse, and respiration. The ESA plays a crucial role in patient care, documentation, and maintaining a well-equipped and clean patient environment. They also assist with patient admissions and discharges and contribute to the orientation of new team members. Effective communication and fostering a positive, collaborative team environment are key aspects of this position.

Requirements

Certification as a CNA, PCT, MA, EMT or commensurate experience required. If the state of MA is not offering CNA exams at the time of hire, documentation of successful completion of full CNA coursework will suffice.
Nursing student who has completed her/his fundamentals of nursing with a clinical component (clinical rotation or simulation lab). For nursing students hired as PCAs, strongly prefer nursing students enrolled in BSN programs or direct-entry Masters’ programs.
Ability to understand and follow written and oral instructions.
Knowledge of medical terminology.
Strong patient/customer service skills.
Ability to lift up to 35 pounds.
Proficient in computer skills to work efficiently with electronic medical records.
May not currently hold a valid nursing license.

Nice To Haves

Previous ESA/PCA experience preferred.
Bi-lingual skills preferred.

Responsibilities

Performs patient care-related duties and clinical functions as assigned, including performing and documenting point of care, vital signs, EKGs, bathing and other sanitary needs of patients, transferring and assisting with ambulation of patients, 1:1 patient observation for safety purposes, and phlebotomy.
Assist RNs and physicians with other exams and treatments as required.
Completes all documentation such as height, weight, intake of fluids and food, output of urine/stool/vomit/other drainage, and blood glucose results in the Electronic Health Record (EHR).
Assists patients with food tray setup, eating, and feeding, as needed.
Ensures that patient rooms are stocked, equipped, and cleaned appropriately, as needs indicate and as patient volumes change.
Retrieves equipment from other areas, sets up equipment, cleans equipment between patient use, and reports malfunctioning equipment per organizational policy.
Assists with admitting and discharging patients.
Facilitates orientation of new PCA team members as directed.
Interacts with patients, visitors, and other care team members effectively.
Communicates with nursing staff effectively and in a timely manner regarding issues related to patient care and condition.
Fosters a positive, collaborative team environment that promotes teamwork and professional growth.