Emergency Service Dispatcher
About The Position
Lorain County 911 provides 24-hour emergency dispatching services for Police, Fire, and EMS services. Its mission is to serve Lorain County residents by handling 911 and other calls for service and contacting the necessary emergency services promptly, courteously, and correctly. The agency responds to emergencies to save lives, protect property, stop crimes, and prevent major fire loss, working with emergency service providers throughout the county. Under general supervision, the Emergency Service Dispatcher receives requests for assistance and directs emergency calls. The dispatcher gathers information to assess situations, dispatches personnel, conducts pre-arrival instructions and EMS calls, confers with emergency personnel to verify information, enters data into a database, and assists with maintaining records. Classroom and console training is provided on site. A lateral incentive is offered. The schedule is flexible and may include irregular afternoon and overnight hours, weekends, and holidays. Candidates must demonstrate a history of good attendance.
Requirements
- Ability to work an irregular, flexible shift schedule, including afternoons, overnight shifts, weekends, and holidays as operational needs require.
- Ability to pass the CritiCall pre-employment dispatcher test and multitask efficiently.
- Ability to successfully pass a drug screening and criminal background check.
- Knowledge of the county's geographic layout, including highways and thoroughfares.
- Ability to sit or stand for long periods of time.
- Knowledge of radio and communication operations and procedures, including FCC rules and regulations.
- Ability to identify complex problems, develop and evaluate options, and implement solutions.
- Knowledge of laws, legal codes, government regulations, and agency rules.
- Knowledge of computer applications, programs, hardware, and software.
- Ability to communicate effectively and use logic and reasoning to reach solutions, conclusions, or alternative approaches to problems.
- Demonstrated history of good attendance.
Nice To Haves
- Advanced First Aid/CPR/AED.
- One year of dispatch, 911, or equivalent experience.
- Basic Telecommunications.
- Critical Incident Stress.
- Domestic Violence.
- Emergency Medical Dispatch.
- Hazardous Materials.
- Suicide Intervention.
- Terrorism.
- TTY Training.
- CAD.
Responsibilities
- Receive requests for assistance and direct emergency calls.
- Obtain information necessary to assess situations.
- Dispatch personnel to provide needed assistance.
- Conduct pre-arrival instructions and EMS calls.
- Confer with emergency personnel to verify the accuracy of information.
- Enter data into a database and assist with maintaining records.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
