Emergency Response Support Professional - LICENSED or UNLICENSED PROFESSIONAL - PART TIME

Independent Living • Cornwall, NY

7d • Hybrid

About The Position

The Emergency Response Support Professional is a key member of a mobile crisis response team, providing immediate, compassionate, and person-centered support to individuals and families experiencing substance use, mental health, or co-occurring crises. Working alongside licensed clinicians and peer professionals, this role focuses on de-escalation, emotional support, resource connection, and advocacy. This position plays a vital role in helping individuals navigate crisis situations while promoting recovery, safety, and self-determination.

Requirements

• Degree in Masters of Social Work, Mental Health Counseling, Marriage and Family Therapy, Creative Arts Therapy, Occupational Therapy or a Registered Nurse.
• Willing to earn NYCPS or CPRA certification within your first year.
• Knowledge of community resources, including addiction services, transportation, support groups, and more.
• Strong communication skills.
• Good time management.
• Ability to work independently.
• Unrestricted valid driver’s license.
• Understanding of wellness and recovery principles, crisis interventions, and suicide prevention.
• Comfortable working in the community, including entering homes or working alongside first responders when needed.
• Organized, self-motivated, and able to manage time effectively.
• Computer skills and ability to complete documentation clearly and on time.
• Working knowledge of the recovery process and willingness to promote multi-pathways to recovery.

Nice To Haves

• Licensed Professional of the Healing Arts (LPHA) which includes: Licensed Social Worker (LMSW or LCSW); Licensed Mental Health Counselor (LMHC); Licensed Marriage and Family Therapist (LMFT); Licensed Creative Arts Therapists; Licensed Occupational Therapist; or Registered Nurse.
• Bilingual in English and Spanish.
• Understanding of what it feels like to be in crisis and can offer judgment-free, compassionate support.
• Belief in multiple paths to healing and openness to different recovery approaches.
• Good listener, strong communicator, and ability to stay calm under pressure.

Responsibilities

• Respond to emergency and pre-emergency calls as part of a mobile crisis response team
• Provide on-site support during crises, including overdoses, relapses, and mental health emergencies
• Deliver calm, compassionate, and non-judgmental support to individuals and families
• Offer emotional support, encouragement, and hope grounded in recovery principles
• Assist individuals and families in understanding substance use, mental health challenges, and recovery pathways
• Support families and loved ones in navigating crisis situations and accessing help
• Connect individuals to community resources, including treatment programs, support groups, housing, and healthcare services
• Collaborate with the Orange County Crisis Call Center and Mobile Response Team for additional support when needed
• Provide education on harm reduction strategies and safety planning
• Advocate for individuals’ rights, preferences, and access to services
• Maintain up-to-date knowledge of community resources and referral options
• Complete accurate and timely documentation following each response
• Participate in trainings, team meetings, and continuing education opportunities

Benefits

• Mission-driven organization dedicated to building a barrier-free society and supporting independent living
• Collaborative workplace that embraces diversity and innovation
• Inclusive hiring practices and actively welcomes individuals of all abilities
• Frontline crisis response team making an immediate, life-changing impact
• Collaborative, supportive environment alongside a clinician and peers
• Compassion, quick thinking, and human connection are at the center of every response

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level