Emergency Response Support Professional - UNLICENSED PROFESSIONAL

Independent Living•Cornwall, NY

6d•Onsite

About The Position

Independent Living, Inc. (ILI) has been increasing access, encouraging self-determination, and advocating for the rights of people with disabilities throughout the Hudson Valley of New York since 1987. Following the traditional independent living center (ILC) model, the majority of ILI’s board and staff are individuals with disabilities, bringing valuable peer and life-experience perspectives to the services we provide. ILI is committed to empowering individuals to live independently and participate fully in their communities. The Emergency Response Support Professional is a key member of a mobile crisis response team, providing immediate, compassionate, and person-centered support to individuals and families experiencing substance use, mental health, or co-occurring crises. Working alongside licensed clinicians and peer professionals, this role focuses on de-escalation, emotional support, resource connection, and advocacy. This position plays a vital role in helping individuals navigate crisis situations while promoting recovery, safety, and self-determination.

Requirements

Willing and able to become a licensed professional in Social Work, Mental Health Counseling, Marriage and Family Therapy, Creative Arts Therapy, Occupational Therapy, Nursing, or a related field with in 6 months of employment
Strong communication, interpersonal, and de-escalation skills
Ability to work independently and manage time effectively
Comfort working in community-based settings, including homes and alongside first responders
Valid, unrestricted driver’s license
Basic computer skills with the ability to complete documentation accurately and on time
Understanding of and openness to multiple pathways to recovery

Nice To Haves

A master's in social work, Mental Health Counseling, Marriage and Family Therapy, Creative Arts Therapy, Occupational Therapy, Nursing, or a related field
Willingness to obtain NYCPS or CPRA certification within the first year
Knowledge of or willingness to learn about recovery principles, crisis intervention, and suicide prevention
Bilingual in English and Spanish
Lived or professional experience with mental health, substance use, or justice system involvement
Strong ability to remain calm under pressure and respond effectively in crisis situations
Demonstrated empathy, active listening skills, and a non-judgmental approach
Belief in person-centered care and multiple pathways to recovery

Responsibilities

Respond to emergency and pre-emergency calls as part of a mobile crisis response team
Provide on-site support during crises, including overdoses, relapses, and mental health emergencies
Deliver calm, compassionate, and non-judgmental support to individuals and families
Offer emotional support, encouragement, and hope grounded in recovery principles
Assist individuals and families in understanding substance use, mental health challenges, and recovery pathways
Support families and loved ones in navigating crisis situations and accessing help
Connect individuals to community resources, including treatment programs, support groups, housing, and healthcare services
Collaborate with the Orange County Crisis Call Center and Mobile Response Team for additional support when needed
Provide education on harm reduction strategies and safety planning
Advocate for individuals’ rights, preferences, and access to services
Maintain up-to-date knowledge of community resources and referral options
Complete accurate and timely documentation following each response
Participate in trainings, team meetings, and continuing education opportunities