Emergency Response Coordinator

SERVPRO of Alamo HeightsSan Antonio, TX
7d

About The Position

Emergency Response Coordinator (Fire/Water Damage) – High Earning Potential When disaster strikes, most people run away. You run toward it. We are looking for a driven, quick-thinking Emergency Response Coordinator to be our first-on-scene representative following fire and water damage events. This isn't a desk job. This is a real-time, boots-on-the-ground role where speed, empathy, and professional sales skills collide. You will help property owners navigate their worst days by connecting them with industry-leading restoration services—fast. If you have "thick skin," a high motor, and a professional mindset, this is your opportunity to turn chaos into a high-earning career.

Requirements

  • The Hustle: You are a self-starter with a "sales mindset" who thrives on urgency and performance-driven results.
  • The Professionalism: Minimum 2 years of B2B sales or service-sector marketing experience.
  • Communication: Superb verbal and written skills. You can build trust on a curb at 2:00 AM and deliver a professional report at 9:00 AM.
  • Requirements: Valid driver’s license, reliable transportation, and the willingness to work a flexible, on-call schedule (including nights/weekends).

Nice To Haves

  • Restoration or insurance industry experience is a major plus!
  • Education (Preffered): Bachelor’s degree in Marketing/Business or equivalent professional experience.

Responsibilities

  • Respond in Real-Time: Arrive quickly to active fire and water loss scenes to assess situations and engage property owners.
  • Win the Business: Outwork and out-hustle the competition to secure restoration work during high-stress moments.
  • Be the Expert: Maintain a deep understanding of the insurance marketplace (claims, adjusters, and brokers) to guide clients through the recovery process.
  • Drive Growth: Actively pursue new business opportunities within your assigned territory, meeting or exceeding sales goals.
  • Bridge the Gap: Work closely with our operations team to ensure a smooth handoff from the "emergency" phase to the "restoration" phase.

Benefits

  • High Earning Potential: High commission structure with no cap for top performers.
  • Performance Bonuses: We reward the "fire chasers" who go the extra mile.
  • Career Growth: Opportunity for rapid advancement within a high-performing franchise.
  • Support: Ongoing training and a team that has your back in the field.
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