Emergency Response Center Operator

Allied Universal • Richardson, TX

11d

About The Position

Allied Universal® Enhanced Protection Services is hiring an Emergency Response Center Operator for its risk and consulting group. The role is responsible for monitoring and coordinating emergency responses, dispatching personnel, and reporting and analyzing incidents. The operator ensures real-time scheduling and coverage of security personnel, handles client requests, and coordinates officer deployments for routine and emergency needs. The position also maintains operational system data and supports payroll and billing accuracy through detailed documentation and coordination across departments. Hours and shifts may fluctuate significantly depending on workload.

Requirements

• High school diploma or equivalent.
• At least three years of experience in the protective service industry.
• At least three years of experience in an emergency response or dispatch environment.
• Proficiency with computer systems and office productivity tools, including Microsoft Office and Smartsheet.
• Strong understanding of security operations and emergency response procedures, with the ability to perform effectively in high-pressure environments.
• Strong organizational, planning, and analytical skills, including the ability to manage schedules and interpret data accurately.
• Strong communication and interpersonal skills, with the ability to collaborate across teams and respond effectively in high-stress situations.
• Exceptional customer service, critical thinking, and problem-solving abilities.

Nice To Haves

• College degree in Criminal Justice, Communications, or a related field of study.

Responsibilities

• Monitor and coordinate emergency response activities, including dispatching unarmed, armed, and law enforcement personnel nationwide.
• Ensure 24/7 site coverage by managing real-time scheduling and staffing, and responding to call-offs, emergencies, and client requests.
• Create, maintain, and adjust officer schedules to meet contractual requirements and proper pay/bill ratios.
• Serve as the central communication hub for service requests by phone and email, including support for remote posts.
• Manage and update scheduling and resource management systems to maintain accurate operational data.
• Assess incoming requests in real time and determine appropriate coverage solutions based on client needs.
• Maintain complete and accurate documentation for requests to support operations, payroll, and billing.
• Review payroll and billing data, and coordinate with internal teams to resolve discrepancies and meet accuracy targets.
• Collaborate with operations managers, officers, subcontractors, and clients to resolve service, scheduling, and performance issues.
• Support regional and global monitoring efforts and assist with urgent operational needs.

Benefits

• Medical, dental, and vision insurance.
• Basic life and AD&D insurance.
• Retirement plan.
• Disability insurance.
• Paid time off accrued at a rate of one hour per 25 hours worked on a weekly basis.
• Eight paid holidays, subject to eligibility.
• Employee Assistance Program.
• Employee discounts through the perks program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED