Emergency Response Call Intake Specialist Internship

CleanHarbors•Jacksonville, FL

1d•Onsite

About The Position

The Emergency Response Call Intake Specialist internship program is designed for students interested in maintaining a sustainable environment. The intern will be responsible for assisting the team with answering and triaging incoming calls related to environmental emergencies and incidents. This role is the first point of contact in the response process and requires accuracy, urgency, and professionalism in collecting critical information, initiating documentation, and communicating with internal teams. Interns can expect to participate in networking events and complete a final presentation at the conclusion of the program. We are searching for a reliable and team-oriented individual with an excellent commitment to safety to join our growing team during the Summer of 2026! Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology - come be part of the solution with us.

Requirements

Requires a High School Diploma or equivalent
Must be pursuing a bachelor’s or advanced degree in an applicable discipline, Business Management, Accounting, Project Management, Emergency Management, etc. and be in their Junior or Senior year.
Must have a valid Driver’s License and reliable transportation
Successfully complete a background check, drug test, and physical, by position
Ability to perform physical functions per job requirements

Responsibilities

Ensuring that Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and acting in a safe manner at all times
Assist with answering incoming emergency and non-emergency calls in a professional and timely manner
Help document incident details accurately in internal systems (ALERT)
Support routing calls to the appropriate team based on urgency and type of event
Help track active calls and provide updates until they are handed off to the response team
Gather key information from callers (location, incident details, materials involved, safety concerns)
Maintain clear communication logs and assist with required documentation
Communicate with clients and internal teams to help keep everyone informed
Return calls, emails, and messages promptly to support timely service
Monitor ongoing situations and assist with sharing updates as needed
Follow company guidelines to maintain professionalism, accuracy, and confidentiality
Attend Networking events within the internship program
Complete a final project presentation
All other duties as assigned