Emergency Recovery Coordinator

Paul Davis Restoration & Remodeling of Greater Charleston•Lexington, SC

12h•$70,000 - $90,000•Onsite

About The Position

As an ERC, you are ready to help people in their time of need. You need to think quickly but in a controlled manner to ensure the property owner that you can take care of their property. ERCs work with owners, adjusters, and Project Managers, First Responders, and Community Leaders after traumatic events such as a fire or flood to help our customers receive the highest quality care as they transition from chaos to calm. ERCs are dynamic speakers and comfortable when interacting in both one-on-one and group settings.

Requirements

Ability to clearly deliver truth and give certainty when property owners need it most
Proficient with a variety of current technology
Career emphasis on learning and continuing education
Sound planning and organizational skills
Excellent communication and presentation skills
Valid Driver’s license and satisfactory driving record required
Must be able to prioritize and manage time
Thrives under high-stress situations
Enjoys working hard in a fast-paced, dynamic environment
Servants heart to take care of others
High School Diploma or GED required
Experience in an outside sales role or customer service role
Responsible for educating the customer on products or services and effectively articulate the use and need
Monitors interprets and responds to lead sources
Establish and maintain positive relationships in the local community
Volunteer non-operational time to related community events
Achieve and remain current in required certifications
Provide emergency recovery kits and services to the impacted property owner
Support the office and company in their organizational mission, vision, and values

Nice To Haves

Preferred to have emergency services experience; military, fire service, EMS, police, dispatching of emergency responders.
Four plus years’ experience in the following areas (any combination): restoration, military, fire services, EMS, police, medical responder, dispatching of emergency responders, construction, insurance
Experience in restoration or construction industries is strongly preferred.
Self-motivated to get results
Working with people in need of assistance
Is organized, but flexible
Fire Service experience

Responsibilities

Generate revenue opportunities by directly consulting with property owners impacted by fire, water damage, or other large-scale emergency events
Cooperate with public emergency response agencies and private entities
Create and retain customer loyalty and preference by establishing a positive and trusting relationship with the customer
Participate in restoration related community awareness events and programs
Proactively searches for, acts upon potential opportunities ERC’s work with owners, adjusters, and Project Managers, First Responders, and Community Leaders after traumatic events such as a fire or flood to help our customers receive the highest quality care
The ERC will develop a positive and trusting relationship with the property owner