Emergency Recovery Coordinator

Paul Davis Restoration & Remodeling•Lexington, SC

9d•Onsite

About The Position

As an Emergency Recovery Coordinator (ERC) with Paul Davis, you will be ready to help people in their time of need. You need to think quickly but in a controlled manner to ensure the property owner that you can take care of their property. ERCs work with owners, adjusters, and Project Managers, First Responders, and Community Leaders after traumatic events such as a fire or flood to help our customers receive the highest quality care as they transition from chaos to calm. ERCs are dynamic speakers and comfortable when interacting in both one-on-one and group settings.

Requirements

Valid Driver’s license and satisfactory driving record required
High School Diploma or GED required
Experience in an outside sales role or customer service role
Proficient with a variety of current technology
Sound planning and organizational skills
Excellent communication and presentation skills
Ability to clearly deliver truth and give certainty when property owners need it most
Must be able to prioritize and manage time
Thrives under high-stress situations
Enjoys working hard in a fast-paced, dynamic environment
Servants heart to take care of others

Nice To Haves

Emergency services experience; military, fire service, EMS, police, dispatching of emergency responders
Four plus years’ experience in the following areas (any combination): restoration, military, fire services, EMS, police, medical responder, dispatching of emergency responders, construction, insurance
Experience in restoration or construction industries is strongly preferred
Self-motivated to get results
Working with people in need of assistance
Is organized, but flexible
Fire Service experience

Responsibilities

Generate revenue opportunities by directly consulting with property owners impacted by fire, water damage, or other large-scale emergency events
Cooperate with public emergency response agencies and private entities
Create and retain customer loyalty and preference by establishing a positive and trusting relationship with the customer
Participate in restoration related community awareness events and programs
Proactively searches for, acts upon potential opportunities
Develop a positive and trusting relationship with the property owner
Educate the customer on products or services and effectively articulate the use and need
Monitor, interpret and respond to lead sources
Establish and maintain positive relationships in the local community
Volunteer non-operational time to related community events
On-call 24/7 to include weekends and holidays as scheduled
Achieve and remain current in required certifications
Provide emergency recovery kits and services to the impacted property owner
Support the office and company in their organizational mission, vision, and values