Emergency Psychiatric Program Assistant - Administrative Assistant

Seven Counties Services•Louisville, KY

1d•Onsite

About The Position

This role serves as an Emergency Psychiatric Program Assistant - Administrative Assistant at UofL Hospital. The position involves a variety of front-desk, administrative, and patient support functions within a fast-paced environment. The assistant will be a key member of a multidisciplinary team, providing essential support to clinical staff and ensuring smooth operations within the psychiatric emergency program.

Requirements

Completion of up to 18 months of business school, beyond high school.
One to two years of experience working in an office setting and performing various clerical or administrative tasks.
Or, without formal business school training beyond high school, three to four years of such experience.
Experience in a mental health or social services setting preferred.
Working knowledge of Microsoft Office Suite.
Typing speed of 40-50 word units per minute.
Strong oral and written communication skills.

Nice To Haves

Experience in a mental health or social services setting.

Responsibilities

Perform front-desk/reception functions including greeting patients and visitors, answering a multi-line switchboard, fielding calls, and routing them appropriately.
Send and deliver faxes.
Provide resource information to callers seeking mental health and substance abuse treatment resources.
Field calls from outside providers seeking inpatient beds or making referrals to the psychiatric emergency room.
Ensure patients leaving the unit receive written materials such as discharge paperwork, prescriptions, appointment information, and crisis contact information.
Provide low-level crisis intervention to callers, offering support and arranging for on-site crisis intervention or linking to trained crisis counselors.
Enter various patient data into electronic information systems, working with both Seven Counties Services and University of Louisville Hospital systems.
Perform medical records-related functions, including assembling legal health records, ensuring all required clinical documentation is present, and processing billing forms.
Notarize Mental Inquest Warrants, ensuring document completion and adherence to legal requirements.
Arrange ambulance transport to inpatient facilities.
Communicate with police departments and mental inquest warrant clerks to obtain necessary information.
Communicate with inpatient psychiatric units to facilitate seamless patient care transfers.
Provide low-level monitoring of patients, alerting doctors and the clinical team of potential agitation, contacting security if needed, and participating in crisis intervention techniques.
Multi-task with minimal supervision in a fast-paced environment as part of a multidisciplinary team.