Emergency Preparedness Quality Manager

GP Strategies Government Solutions Inc•Anniston, AL

9h•Onsite

About The Position

GP Strategies Government Solutions, Inc. is seeking an experienced Emergency Preparedness Quality Manager to support a large-scale emergency preparedness and response training program serving first responders and emergency management professionals nationwide. The role oversees the quality management system and operational excellence across training delivery, facility operations, and program support functions. It leads quality assurance activities, monitors compliance with contractual and organizational requirements, conducts audits, manages documentation and records, analyzes performance data, and drives continuous improvement. The position is based onsite in Anniston, Alabama, is full-time and benefits eligible, and offers relocation assistance to qualified non-local candidates. U.S. citizenship is required under federal contract requirements. The position is contingent on the successful award of the contract and the candidate meeting company and contractual background investigation and eligibility requirements. The company may modify, delay, or withdraw the position based on business needs, contract award decisions, funding availability, or other factors. The successful candidate will help ensure consistent delivery of high-quality training and operational services that support the preparedness and readiness of public safety professionals nationwide. The company describes its culture as centered on performance, respect, fairness, and collaboration, and states that it is an Equal Opportunity Employer.

Requirements

Minimum of five years of experience serving as a Quality Manager or in a comparable quality assurance leadership role.
Minimum of five years of experience maintaining a quality management system and supporting quality assurance activities.
Demonstrated experience managing and responding to non-conformances, corrective actions, and process improvement initiatives.
Experience controlling documentation, records management systems, and quality reporting processes.
Experience analyzing performance metrics, statistical data, and quality trends.
Experience planning, conducting, and documenting internal audits.
Strong analytical, organizational, and problem-solving skills.
Excellent written and verbal communication skills.
Proficiency with Microsoft Office applications and reporting tools.
Ability to obtain and maintain any required government security, suitability, or background investigation requirements.
U.S. citizenship, in accordance with federal contract requirements.

Nice To Haves

Bachelor's degree in Business Management, Quality Management, Public Administration, Emergency Management, Engineering, or a related field; equivalent experience may be considered.
Experience supporting government contracts or federally funded programs.
Experience supporting emergency management, public safety, homeland security, military, law enforcement, fire service, EMS, or disaster preparedness organizations.
Familiarity with ISO 9001 or similar quality management frameworks.
ASQ Certified Quality Manager (CQM), Certified Quality Auditor (CQA), or similar quality certification.
Experience supporting large-scale training, operations, or workforce development programs.
Knowledge of continuous improvement methodologies such as Lean, Six Sigma, or similar approaches.

Responsibilities

Manage and maintain the program's Quality Management System (QMS).
Develop, implement, and monitor quality assurance processes and procedures to support contract performance objectives.
Ensure compliance with contractual requirements, organizational policies, and applicable quality standards.
Manage non-conformances, corrective actions, preventive actions, and continuous improvement initiatives.
Conduct internal audits and assessments to evaluate process effectiveness and compliance.
Monitor, analyze, and maintain quality and performance metrics, statistical data, and program trends.
Prepare quality reports, dashboards, and presentations for program leadership and government stakeholders.
Oversee document control processes, records management activities, and quality documentation.
Collaborate with operational leaders to identify process improvement opportunities and implement corrective actions.
Support root cause analysis efforts and track resolution of identified issues.
Ensure training, operational, and support functions maintain high levels of quality, consistency, and customer satisfaction.
Promote a culture of continuous improvement, accountability, and operational excellence throughout the organization.