Emergency Planning and Response Manager

Credit Human Careers•San Antonio, TX

1d•Onsite

About The Position

This role strengthens Credit Human’s ability to protect people, maintain critical operations, and recover effectively when emergencies occur. By advancing a consistent, compliant, and continuously improving business continuity program, it helps the organization remain resilient and ready to serve members through disruption.

Requirements

3-7 years of proven, directly correlated experience
2-3 years of experience influencing others to action
Good and Proven Decision-Making and Analytical Skills
PC Skills (Excellent working knowledge of MS Windows, MS Office, Share Point)
Software system administration skills
Rudimentary experience in developing workflows (such as in Power Apps)
Proven Influencer Skills
Excellent listening, written and verbal communication skills
Working towards a Bachelor’s degree
Business continuity professional certification

Nice To Haves

Emergency lead role with a medium to large organization
Financial organization experience
Robust software system administration skills
Experience in use of NOGGIN
Bachelor’s degree
Associate of Emergency Management (AEM) certification, or equivalent

Responsibilities

Lead the enterprise Emergency Response and Business Continuity Program to ensure the organization is prepared for incidents, crises, and disasters.
Strengthen business continuity plans through annual reviews, documentation, testing, and updates across business units.
Guide leaders and subject matter experts in developing practical emergency plans, clear response criteria, and well-defined responder responsibilities.
Improve organizational readiness by designing, scheduling, and evaluating emergency management and recovery training for staff.
Drive continuous improvement by facilitating lessons-learned reviews, evaluating plan performance, and implementing recommended changes.
Maintain regulatory and organizational compliance through accurate records, management reporting, annual NCUA documentation, and program oversight.
Optimize program resources by evaluating cost-effectiveness and planning capital and annual budget requirements for emergency response systems, projects, and services.