Emergency Medical Transport Dispatcher - MEDCOM - Wage

University of Virginia•Charlottesville, VA

3d•$18 - $30•Onsite

About The Position

When seconds matter and coordination saves lives, MEDCOM is the nerve center that keeps care moving. As an Emergency Medical Transport Dispatcher at UVA Health, your clinical background and operational judgment directly support safe, timely patient movement across one of Virginia’s most advanced academic health systems. This is a role for experienced EMTs and Paramedics who want to extend their impact beyond the field, applying clinical insight, calm decision making, and system level thinking in a high reliability command environment. MEDCOM serves as the centralized hub for emergency and nonemergency medical transport coordination across UVA Health. As a dispatcher, you translate clinical urgency into precise action, ensuring the right resources move at the right time for the right patient. Your work blends clinical awareness with operational control and includes: Coordinating medical transport requests across inpatient, emergency, and specialty services for multiple hospitals. Applying EMT or Paramedic clinical knowledge to prioritize transport needs and assess acuity. Communicating clearly and professionally with EMS crews, hospital teams, and external partners. Managing multiple requests simultaneously while maintaining accuracy and situational awareness. Documenting transport activity and decisions in real time using established systems and protocols. Supporting patient safety through effective handoffs, escalation, and problem resolution. You will work in a fast paced communications center where conditions shift quickly. Calls vary from routine transfers to time sensitive; high acuity movements requiring decisive coordination. The pace is steady, the expectations are high, and the impact of your decisions is immediate and measurable across the care continuum. This role rewards professionals who remain composed under pressure, think several steps ahead, and understand how operational excellence supports clinical outcomes. UVA Health is a nationally recognized academic medical center where complex care demands seamless coordination behind the scenes. MEDCOM plays a strategically vital role in ensuring patients receive the right level of care at the right location, without delay. This position is critical to UVA Health’s ability to move patients safely and efficiently across a complex care network. This role performs operational work that supports emergency communications and response activities. Responsibilities include handling incoming information, documenting details accurately, and following established procedures to support response coordination. Work is performed under general supervision and involves routine tasks that follow defined workflows. The role may require interpreting standard procedures and making minor adjustments when necessary to address variations in situations. The position communicates information clearly to internal teams and external contacts as needed. Tasks are completed in accordance with established timelines and service expectations to support the overall effectiveness of emergency operations.

Requirements

High School Graduate or Equivalent required.
Previous experience in emergency response or emergency communications.
Successfully completion of on the job training will be required.
In lieu of EMT certification, Five years experience of dispatching in 911or an emergency communications center.
Certification as an Emergency Medical Technician (EMT) in the Commonwealth of Virginia required within one year of hire required.
AHA Health Care Provider BLS CPR certification required.
Must obtain Advanced EMT certification or higher within four years of hire.

Nice To Haves

EMT or Paramedic background
Clinical insight
Calm decision making
System level thinking
Experience in a high reliability command environment
Experience in a fast paced communications center
Ability to remain composed under pressure
Ability to think several steps ahead
Understanding of how operational excellence supports clinical outcomes

Responsibilities

Coordinating medical transport requests across inpatient, emergency, and specialty services for multiple hospitals.
Applying EMT or Paramedic clinical knowledge to prioritize transport needs and assess acuity.
Communicating clearly and professionally with EMS crews, hospital teams, and external partners.
Managing multiple requests simultaneously while maintaining accuracy and situational awareness.
Documenting transport activity and decisions in real time using established systems and protocols.
Supporting patient safety through effective handoffs, escalation, and problem resolution.
Receives and documents incoming communication accurately and in a timely manner.
Follows established procedures to support coordination of emergency response activities.
Communicates information clearly to appropriate personnel and external contacts.
Completes routine tasks in alignment with defined workflows and service expectations.