Emergency Medical Dispatcher FT WEEKENDS

Armstrong Ambulance•Arlington, MA

4d•$18 - $34•Onsite

About The Position

Armstrong Ambulance Service is seeking an Emergency Medical Dispatcher to join their Communications team. This role involves evaluating incoming calls to determine the appropriate level of Emergency Medical Service (EMS) assistance required, dispatching units, and transmitting information. The position also assists in all operational aspects of the Communications Center, including preceptor programs, data entry, training, vehicle utilization, customer service, and interaction with field/management staff. Armstrong Ambulance Service has been a leader in emergency transportation in Massachusetts for over seventy years, operating as a family-run business dedicated to superior medical care and dependable service.

Requirements

One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
Must be able to pass the Emergency Medical Dispatch (EMD) program within 6 months of hire and maintain certification during employment.
Ability to remain calm and effective under heavy workloads and in emergency situations.
Ability to exercise good judgment in emergency situations.
Ability to determine priorities of emergencies.
Ability to obtain and act on information quickly and accurately in emergency situations.
Ability to work evenings, nights, weekends, and holidays to maintain 24-hour coverage of the emergency dispatch system.
Ability to comprehend and make inferences from written materials such as operations manuals.
Ability to learn job-related material through oral instruction and observation, and reading to effectively perform job duties.
Ability to learn street locations, station locations, and geography of the areas served.
Ability to learn to operate communications equipment (multi-button telephones, base radios, and computer terminals).

Nice To Haves

EMS and dispatch experience

Responsibilities

Provide professional and courteous service while receiving incoming calls from the public or other public safety entities requesting emergency and non-emergency assistance.
Achieve and maintain control of calls and provide proper interrogation to obtain necessary information to determine the appropriate response and priority.
Dispatch appropriate units according to acuity level, availability, and location or provide appropriate information as required while simultaneously maintaining radio contact with and monitoring the status of all field units.
Prioritize requests for and dispatch appropriate resources for non-emergency transports based on customer relationship.
Maintain accurate records and logs of all incidents including address, times, type of response, unit number, EMT/paramedic names, patient name, and disposition.
Maintain awareness of all field units’ status and location and assist in coordinating the activities of all field units.
Monitor multiple public safety radio frequencies, hospital diversions, and video surveillance screens.
Operate a variety of communications equipment, including radio consoles, paging systems, telephones, computer-aided dispatch systems, and multiple computer programs/systems.
Communicate with other public safety agencies, hospitals, public works departments, support services, and any other entity as needed to request or forward necessary information.
Send, receive, enter, update, and disperse information by computer, telephone, cellular telephone, facsimile, or other methods.
Interact with visitors personally and on the telephone; receive, process, and record requests and complaints and route individuals to proper personnel as appropriate.
Manually activate interior and exterior doors from the dispatch office.
Test and inspect equipment as required.