Emergency Management - Tool Support Specialist (AtHoc & Everbridge) Washington, DC
About The Position
Support the U.S. Department of the Treasury’s Office of Safety, Health, and Emergency Preparedness (SHEP). Our client is seeking an experienced Emergency Management Tool Support Specialist to support the U.S. Department of the Treasury’s Office of Safety, Health, and Emergency Preparedness (SHEP). This role is responsible for the administration, support, training, and operational readiness of Treasury’s emergency management technology platforms, with a primary focus on BlackBerry AtHoc and Everbridge Visual Command Center (VCC). This position serves as the technical liaison between Treasury stakeholders, Departmental Offices IT, and software vendors to ensure emergency communication systems remain secure, operational, and ready to support continuity of operations and emergency response activities. If you have experience supporting enterprise applications—particularly AtHoc, Everbridge, or similar emergency notification platforms—and enjoy combining technical support with user training and emergency preparedness, we encourage you to apply.
Requirements
- Minimum of 3 years supporting enterprise software applications or technical systems.
- Experience troubleshooting software applications and coordinating issue resolution.
- Experience managing application users, permissions, databases, or distribution lists.
- Experience developing technical documentation, SOPs, or user guides.
- Experience delivering end-user training.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Strong customer service orientation with the ability to support both technical and non-technical users.
- Proficiency with Microsoft Office Suite.
- U.S. Citizen or Lawful Permanent Resident with a minimum of three years of U.S. residency.
- Ability to obtain and maintain a Moderate Risk (MBI/Tier 2) Background Investigation.
- Ability to satisfy Homeland Security Presidential Directive 12 (HSPD-12) requirements.
Nice To Haves
- Experience supporting BlackBerry AtHoc
- Experience supporting Everbridge Visual Command Center (VCC)
- Experience supporting comparable emergency notification or crisis management platforms (such as AlertMedia, Rave Mobile Safety, OnSolve, or comparable enterprise notification systems)
- Emergency Management
- Continuity of Operations (COOP)
- Crisis Communications
- Emergency Notification Systems
- Incident Management Platforms
- Government or Federal Contract Support
- FISMA Compliance
- POA&M Documentation
- Exercise Planning
- Business Continuity Programs
Responsibilities
- Administer, maintain, and troubleshoot BlackBerry AtHoc and Everbridge Visual Command Center (VCC).
- Monitor system functionality and coordinate technical issue resolution with Treasury IT staff and software vendors.
- Support software upgrades, testing, configuration changes, and system enhancements.
- Maintain user accounts, distribution lists, permissions, and system databases.
- Ensure emergency communication platforms remain operational and ready for exercises and real-world emergency activations.
- Support continuity of operations (COOP) exercises and emergency preparedness activities.
- Activate and monitor emergency notification systems during exercises and real-world events.
- Assist with planning, execution, and after-action support for emergency exercises.
- Participate in operational readiness activities to ensure system reliability.
- Develop and update user guides, Standard Operating Procedures (SOPs), and technical documentation.
- Deliver instructor-led and virtual training for Treasury employees and Accountability Officers.
- Provide ongoing technical support and guidance to system users.
- Assist with onboarding new users and promoting effective system utilization.
- Maintain documentation supporting cybersecurity compliance initiatives, including FISMA requirements.
- Assist with POA&M tracking and audit preparation.
- Ensure supported systems comply with Treasury security standards and operational procedures.
- Coordinate with Treasury SHEP personnel, Departmental Offices IT, contractors, and software vendors.
- Represent Treasury in technical meetings, emergency management working groups, and interagency forums.
- Communicate technical information clearly to both technical and non-technical audiences.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
