Emergency Management Specialist

Corewell Health • Grand Rapids, MI

1d • Hybrid

About The Position

The Emergency Management Specialist supports Corewell Health’s preparation for, response to, and recovery from disruptions affecting hospitals, ambulatory sites, and rehabilitation and nursing centers across West Michigan. Disruptions may include severe weather, utility failures, technology outages, and other emergency or disaster situations. Working with emergency management professionals and experts in nursing, law enforcement, public safety, and public health, the specialist coordinates incident response, supports emergency operations, assesses risks, and helps maintain continuity of care.

The role defines objectives and procedures for complex interruptions to normal operations, considering business and clinical needs, system requirements, software, capacity, resources, and operating time. It includes risk analysis, requirements documentation, project leadership and management, incident response, and the development and application of system-wide best practices. The specialist leads work on implementations and multiple projects, supports assigned facilities, and regularly provides guidance and training to others.

This hybrid position requires onsite presence at least one day per week. The specialist works a day schedule, Monday through Friday, and participates in an on-call rotation approximately every fourth week outside regular business hours. Weekend frequency is variable.

Requirements

• Bachelor's degree in a related field.
• Two years of hospital emergency preparedness experience.
• Ability to participate in an on-call rotation outside regular business hours approximately every fourth week.

Nice To Haves

• Master's degree in a related field.

Responsibilities

• Research and analyze business and clinical needs to define objectives for developing or improving emergency response mechanisms.
• Lead risk assessments, identify disaster-related needs with users, document requirements, and help mitigate potential losses.
• Provide operational support for assigned facilities, lead development of written response plans, and facilitate knowledge transfer among involved leaders and teams.
• Manage customer relationships, resolve concerns, coach others in incident troubleshooting, and coordinate with support teams to address improvement items identified through incidents or exercises.
• Analyze incidents through debriefings and information gathering, and update response plans and protocols based on prior responses.
• Communicate the status and resolution plans for complex issues affecting operations, including technology, plant operations, and security issues.
• Monitor changing business and clinical requirements, industry trends, and technology advancements; assess impacts and recommend changes aligned with best practices.
• Explain complex concepts, risks, opportunities, and trade-offs to senior leadership to support strategic decisions.
• Mentor less senior team members, model excellent customer service, and provide expertise in business systems analysis.
• Lead and manage projects, including new implementations and incident response, while documenting scope and implementation procedures.
• Document and promote best practices across the system.

Benefits

• Comprehensive benefits package intended to support financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and other offerings.
• Optional identity theft protection and home and auto insurance.
• Traditional and Roth retirement options with service contribution and matching savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level