Emergency Housing Manager

COMMUNITY ACTION ORGANIZATION OF WESTERN NEW YORK INC•Buffalo, NY

3d•Onsite

About The Position

This position, Emergency Housing Manager, assists and supports the planning and coordination of various Housing Development Programs, including strategic initiatives. The role involves maintaining accurate records, including program tracking, compliance, and expenditures. It also coordinates departmental marketing, communications, and outreach activities to build strong client relationships and community partnerships. The manager supervises the Housing Development Staff. Key responsibilities include supporting the planning and coordination of various emergency housing programs, supervising client data collection, program reports, budgets, and work plans. The manager prepares program-related grant reporting requirements, funding proposals, and expense requests. They are responsible for supervising and ensuring the accuracy of client intake information and regular updates in the web-based reporting system. The role involves managing activities per household applicant according to program guidelines, including soliciting, collecting, and documenting homeowner eligibility, and processing application packets/files. The manager collects program data, analyzes performance, and makes recommendations for improvements. They also assist in completing requests for proposals (RFPs) from government agencies, advocate for clients to access resources, and collaborate with community organizations. This includes attending public events and leading presentations. The manager develops efficient program administration processes, procedures, and policies, and ensures program compliance with best practices such as trauma-informed care and housing first approach. Day-to-day management and understanding of programs like the Affordable Housing Coalition (AHC), Home Condition Reports (HCR), and various home repair programs (BEHIP, Access to Heroes, Access to Medicaid) are also part of the role. The position requires presenting a professional image and satisfactory completion of mandatory trainings.

Requirements

Associates degree or High School Diploma
Three to Five (3-5) years’ experience as a program coordinator or relevant position or combined education and experience.
Experience working with diverse communities
Strong commitment in maintaining confidentiality including Federal and State rules and regulations in housing programs.
Must be able to read, analyze, and interpret general business documents.
Must be able to interpret a variety of instructions in written, diagram, or schedule form.
Must be able to speak effectively and present information to individuals and groups including managers, clients, and the general public.
Experience implementing and managing new programs and initiatives focused on urban and/or low to moderate income communities.
Familiar with New York State housing, planning, and federal funding reporting and compliance.
Knowledge of housing resources in Western New York, housing counseling, real estate, construction/weatherization, and sustainability.
Knowledge of nonprofit budgeting, expense requests, and funding compliance.
Strong work ethic and ability to be highly productive.
Ability to gather and analyze statistical data and generate reports.
Advanced oral and written communication skills.
Must have strong time management and organizational skills with ability to prioritize.
Excellent problem-solving skills with the ability to handle conflict.
Proficient in Microsoft Office Suite.
Physical examination record or pass physical examination by a CAO physician.
Valid NYS Driver’s License and proof of motor vehicle insurance coverage.
Must have daily transportation to travel during work hours.
Completion of the following documents: CAO Employment application, NYS SCR Clearance Form with acceptable clearance, Criminal Record Certification and free of criminal convictions of crimes against children (misdemeanor or felony), Fingerprinting required, Release for Reference Checks.

Responsibilities

Assists and supports the planning and coordination of various Housing Development Programs, including strategic initiatives.
Maintains accurate records including program tracking, compliance, and expenditures.
Coordinates departmental marketing, communications, and outreach activities to build strong client relationships and community partnerships.
Supervises the Housing Development Staff.
Supports planning and coordination of various emergency housing programs.
Supervises client data collection process, program reports, budgets, and work plans for the Housing Development programs and activities.
Prepare program related grant reporting requirements, funding proposals, and expense requests for various programs.
Supervises and supports the accuracy of client intake information to be sure updates to client information are performed regularly in web-based reporting system.
Manages activities per household applicant in accordance to with the program guidelines and goals to include: Solicit, collect, and document homeowner eligibility.
Review and process application packets/files for each household, including program intake forms, supporting documentation, homeowner loan agreement, and completion of final sign-off forms.
Collect program data related to the home repair programs, analyze overall program performance, and make recommendations for program improvements.
Supervises the Housing Development Staff and manages the day-to day program and project coordination duties.
Assists in completing requests for proposals (RFPs) issued by government agencies.
Advocate for clients to access additional resources and support services.
Collaborate with community organizations to enhance housing solutions and outreach.
Attend public events and lead presentations to support program growth.
Develops efficient program administration processes, procedures, and policies.
Ensures program compliance in all areas of the program including alignment with best practices of trauma informed care, housing first approach, just transition theory, etc.
Responsible for day-to-day management and understanding of the Affordable Housing Coalition (AHC), Home Condition Reports (HCR), home repair programs including the Buffalo East Homeowner Improvement Program (BEHIP), Access to Heroes Program, and Access to Medicaid Programs.
Must present a professional image in conduct, attitude, and attire.
Satisfactory completion of mandatory trainings.
Additional duties as assigned.