Emergency Dispatch Operator

EMERGYCARE INC • Erie, PA

5d • Onsite

About The Position

This position is fully responsible for receiving, evaluating, processing and dispatching emergency and non-emergency calls for assistance from the general public and other public safety agencies following established procedures. The Communications Specialist is also responsible for initiating Emergency Medical Dispatch (EMD) pre-arrival instructions in accordance with approved protocols. Job activity often includes a rotating shift, nights, weekends, holiday, and overtime as required.

Requirements

• Demonstrated ability to handle multiple tasks efficiently and effectively.
• Ability to speak clearly and concisely over the radio and telephone.
• Demonstrated excellent verbal and written communication skills.
• Demonstrated ability to function and maintain composure and professionalism under stressful conditions.
• Demonstrated ability to handle telephone communication with courtesy and efficiency.
• Minimal typing skills.
• Knowledge of emergency dispatching methods using various communications equipment, including CAD or similar equipment.
• Prior experience as a public safety dispatcher.
• High school diploma or general education degree (GED).
• One-year related experience and/or training.

Nice To Haves

• An extensive background working in a multi-agency (Police, Fire, EMS) communications center may be considered in lieu of the above or be certified within their training/orientation period.
• Be a certified EMD (Emergency Medical Dispatcher) or be certified within one (1) year of being employed as a Communications Specialist I.

Responsibilities

• Receiving, evaluating, processing and dispatching emergency and non-emergency calls for assistance.
• Initiating Emergency Medical Dispatch (EMD) pre-arrival instructions in accordance with approved protocols.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED