Emergency Department Unit Secretary - 40 Hours Eves, Every Other Weekend/Every Other Holiday

Mass General Brigham•Salem, MA

1d•$18 - $25•Onsite

About The Position

The Emergency Department Unit Secretary performs clerical support functions for a patient care unit. The role includes environmental control, revenue reconciliation, inventory management, data-entry processing, and troubleshooting. The secretary may assist with direct nursing care as appropriate to the needs of the clinical area, unit, or department and in accordance with established policies and procedures. This position provides administrative support to nonexecutive employees in a patient care department, typically a nursing unit; manages and distributes information; answers phones; greets visitors and patients; and maintains patient records. The position does not require patient care.

Requirements

High school diploma or equivalent required.
Computer skills, including Microsoft Office.
Strong follow-up and resolution skills.
Ability to prioritize and manage multiple tasks.
Strong patient/customer service skills.
Ability to learn new software systems and technology skills.
Ability to adjust actions in relation to others' actions.

Nice To Haves

0–1 year of experience in a clerical support or customer service role preferred.

Responsibilities

Provide administrative support to a group of nonexecutive employees in a patient care department, typically a nursing unit.
Manage and distribute information within an office and clinical reception.
Answer phones and greet visitors and patients.
Maintain patient records.
Perform environmental control, revenue reconciliation, inventory management, data-entry processing, and troubleshooting.
Assist in the delivery of direct nursing care as appropriate to the clinical area, unit, or department and according to established policies and procedures.