Emergency Department/UC Technician-.9FTE

LADD MEMORIAL HOSPITAL•Osceola, WI

21h•Onsite

About The Position

The Emergency Department/Urgent Care Technician (ED/UC Tech) assists the Registered Nurse (RN) in carrying out the nursing process in the Emergency Department and Urgent Care. Under the direction and delegation of the RN and clinician, the ED/UC Tech delivers high-quality, patient-centered care, supports emergency and routine clinical activities, and promotes efficient patient flow. Acting as a patient advocate, the ED/UC Tech collaborates with the interdisciplinary team to plan, implement, and evaluate patient care while performing delegated clinical and non-clinical duties within the defined scope of practice.

Requirements

Successful completion of Certified Medical Assistant program, Certified Nursing Assistant Program or EMT program
Current Basic Life Support (BLS) certification
Basic keyboarding and computer skills
Knowledge of infection control practices and their impact on patient outcomes
Knowledge of normal vital sign ranges for pediatric and adult patients
Understanding of and adherence to: Patient Bill of Rights, Vulnerable Adults Act, EMTALA requirements, Trauma Code processes
Knowledge of emergency procedures and medical intervention techniques within scope of practice
Knowledge of processes for transferring patients outside of OMC
Ability to effectively participate in an interdisciplinary care team
Demonstrated ability to manage stress in high-acuity environments
Clear oral and written communication skills
Maintains confidentiality in accordance with OMC policy and HIPAA
Maintains required competencies and certifications
Ability to stand and walk 8–12 hours per shift
Occasional squatting, kneeling, and reaching to shoulder height
Manual dexterity and visual/auditory acuity required for patient care activities
Ability to lift independently up to 50 pounds
Ability to push and pull up to 50 pounds
Ability to lift over 100 pounds with assistance daily
Uses a computer for EMR documentation 4 hours or more per shift
Treat every patient, visitor, and team member with dignity and respect
Take ownership of their actions and follow through on commitments
Adapt positively to change and support new initiatives
Contribute to a culture of trust, collaboration, and accountability
Consistently act in ways that support OMC’s mission and values

Responsibilities

Perform patient observation and delegated patient care activities in accordance with standards of care
Obtain, perform, and document vital signs, blood glucose checks, and other point-of-care measurements in a timely manner
Assist patients with activities of daily living (ADLs), including toileting, ambulation, positioning, and transfers
Promptly report abnormal vital signs, blood sugars, observations, or patient concerns to the delegating RN and/or clinician
Provide comfort measures and respond to patient needs respectfully and efficiently
Assist RNs and providers with bedside procedures
Perform basic procedures within scope of practice and training, including: Peripheral IV insertion, Blood draws, Electrocardiograms (EKGs), Foley catheter insertion and catheter care
Prepare patients, rooms, and equipment for procedures and examinations
Participate in trauma activations, emergency responses, mock codes, and resuscitation efforts as trained
Serve as a member of the Decontamination Team
Assist with patient transport, including preparation for air transfer when required
Participate in the interdisciplinary plan of care for assigned patients
Collaborate with nursing staff, clinicians, and ancillary departments to coordinate patient care
Monitor and interact with patient service departments to support continuity of care
Advocate for patient safety, dignity, and rights in accordance with hospital policy
Perform clerical duties, including admission, discharge, transfer paperwork, and phone communication
Schedule patients for appropriate follow up appointments within EMR
Ensure all documentation, paperwork, and charges are accurate and complete
Transport patients safely within the facility or to ancillary departments
Clean patient rooms, change linens, and ensure rooms are ready for incoming patients
Stock carts, supply rooms, and patient care areas; report low supplies as needed
Complete daily and assigned shift duties thoroughly and efficiently
Communicate effectively with all members of the patient care team
Maintain personal accountability for staying current on required communications (email, training modules, department postings, etc.)
Participate in mock codes, educational activities, and required competency validations
Assist with orientation and support of new staff as assigned
Seek learning and educational opportunities to enhance job knowledge and performance
Continually strive to meet and exceed customer service standards for patients, visitors, staff, and medical providers