Emergency Department Patient Services Representative

UPMC•Cranberry Township, PA

7d•Onsite

About The Position

UPMC Corporate Services is hiring a casual Emergency Department Patient Services Representative to support UPMC Northwest. This role is responsible for welcoming patients, promoting new technologies, educating patients on financial obligations, collecting payments, and connecting patients to financial advocacy resources. The position also involves updating patient demographics and insurance information, all while promoting a culture of service excellence. The ideal candidate will have strong customer service skills and a desire to ensure patients and family members have a positive UPMC Experience.

Requirements

Completion of High School graduate or equivalent.
2 years' experience in a healthcare or 1 year in a medical/billing/fiscal setting or 6 months in a UPMC Patient Access position preferred.
Medical Terminology, third party health care coverage experience and strong understanding of managed care regulations are preferred.
Experience with personal computer-based applications, other various office equipment and proficient typing skills.
Excellent interpersonal, written and verbal communication skills are required.
Initiative to work productively with minimal supervision. Able to work well under pressure.
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Responsibilities

Responsible for reconciliation and maintenance of First Net Emergency Department Tracking Board and Hospital ADT system.
Accountable for accurate registration into hospital ADT and/or clinical system during system downtime with monitoring and reconciliation of every patient for accuracy.
Central Resource for all ADT registration and problem resolution during evenings, weekends and holidays.
Confirms insurance eligibility, accountable for third party reimbursement and coordination of benefits to support a seamless billing process.
Counsels patients regarding insurance coverage and expected financial liability. Collects and records patient payments including co-payments, co-insurance, and deductibles on the day of service.
Provides a warm greeting for all patients.
Support and contribute to UPMC core values and guiding principles of Your Care.
Our Commitment and abide by all UPMC departmental policies, procedures and goals in the process of performing all job responsibilities. Incorporates acts of dignity and respect in daily interactions.
Proper patient identification to start clinical record (utilizing biometrics if applicable).
Facilitator of financial gatekeeping with clinical partners.
Accountable for maintaining a close working relationship with clinical partners to assure continual open communication with pertinent information obtained such as any alias name changes, information blocks to prevent release of information, and behavioral health insurance payors to assure timely data integrity of accounts.
Obtains or updates necessary demographic and insurance related information.
Works independently to perform a timely patient interview and registration for services at the bed side.
Generates and completes all applicable forms and necessary communications. Obtains applicable signature for consent to treat and financial responsibility, along with signatures on any required forms, while following all HIPAA rules and regulations and maintaining patient confidentiality.
Ability to remain calm and professional when faced with stressful situations, while simultaneously prioritizing all work activities.
Anticipates and responds to inquiries from patients, visitors, hospital personnel, government agencies, etc. under all conditions and circumstances.