Emergency Department Patient Services Representative

UPMC•Pittsburgh, PA

18h

About The Position

The Emergency Department Patient Services Representative assists with patient registration at the front desk and bedside at UPMC Western Psychiatric Hospital. The role provides a welcoming first point of contact for patients and supports registration, financial counseling, payment collection, patient-information updates, consent, and service excellence. The position works 40 hours per week on a 3 p.m.–11:30 p.m. shift, with various weekdays, weekends, and holidays.

Requirements

High school graduation or equivalent.
Excellent interpersonal, written, and verbal communication skills.
Initiative to work productively with minimal supervision.
Act 31 Child Abuse Reporting clearance, with renewal.
Act 33 clearance, with renewal.
Act 34 clearance, with renewal.
Act 73 FBI clearance, with renewal.

Nice To Haves

One year of experience in a healthcare setting or six months in a UPMC Patient Access position.
Medical terminology knowledge.
Experience with third-party healthcare coverage and a strong understanding of managed-care regulations.
Experience with personal computer-based applications and other office equipment, and proficient typing skills.

Responsibilities

Reconcile and maintain the First Net Emergency Department Tracking Board and the hospital ADT system.
Register patients accurately in hospital ADT and/or clinical systems during system downtime, monitor and reconcile patient records, and serve as a central resource for ADT registration and problem resolution during evenings, weekends, and holidays.
Confirm insurance eligibility and support third-party reimbursement and coordination of benefits.
Counsel patients about insurance coverage and expected financial liability; collect and record payments, including copayments, coinsurance, and deductibles, on the day of service.
Greet patients warmly and support UPMC’s core values and guiding principles, departmental policies, procedures, and goals while treating people with dignity and respect.
Identify patients properly to initiate clinical records, using biometrics when applicable.
Facilitate financial gatekeeping with clinical partners and maintain close communication to ensure account data integrity, including relevant alias-name changes, information blocks, and behavioral-health insurance payors.
Obtain or update demographic and insurance information.
Conduct timely patient interviews and register patients at the bedside, working independently.
Generate and complete applicable forms and communications; obtain signatures for consent to treat, financial responsibility, and other required forms while complying with HIPAA and maintaining confidentiality.
Remain calm and professional in stressful situations while prioritizing work activities.
Anticipate and respond to inquiries from patients, visitors, hospital personnel, government agencies, and others under varying conditions.