Emergency Department Patient Services Representative

UPMC•Pittsburgh, PA

19d

About The Position

UPMC Presbyterian is hiring a part-time Emergency Department Patient Services Representative. The role assists with patient registration at the front desk and bedside, serves as a first point of contact for patients, and helps with copays, payment collection, financial matters, and connections to financial advocacy resources. The representative updates patient information, obtains consent, and supports a culture of service excellence. The position is 24 hours per week, working two 7:00 a.m.–7:30 p.m. shifts on various weekdays, weekends, and holidays.

Requirements

High school graduate or equivalent.
Excellent interpersonal, written, and verbal communication skills.
Ability to take initiative and work productively with minimal supervision.
Act 34 clearance.

Nice To Haves

One year of experience in a healthcare setting or six months in a UPMC Patient Access position.
Medical terminology knowledge.
Third-party healthcare coverage experience.
Strong understanding of managed care regulations.
Experience with personal computer-based applications and office equipment, and proficient typing skills.

Responsibilities

Reconcile and maintain the First Net Emergency Department Tracking Board and Hospital ADT system.
Register patients accurately in the hospital ADT and/or clinical system during downtime, monitoring and reconciling patient records for accuracy; serve as a central resource for ADT registration and problem resolution during evenings, weekends, and holidays.
Confirm insurance eligibility and support third-party reimbursement and coordination of benefits.
Counsel patients about insurance coverage and expected financial liability; collect and record copayments, coinsurance, and deductibles on the day of service.
Greet patients warmly and support UPMC’s core values, guiding principles, departmental policies, procedures, and goals, treating people with dignity and respect.
Verify patient identity to initiate the clinical record, using biometrics when applicable.
Facilitate financial gatekeeping with clinical partners.
Maintain close communication with clinical partners about pertinent information, including alias name changes, information blocks, and behavioral health insurance payors, to support timely account data integrity.
Obtain or update demographic and insurance information.
Conduct timely patient interviews and register patients at the bedside, working independently.
Generate and complete applicable forms and communications; obtain signatures for consent to treat, financial responsibility, and other required forms while following HIPAA rules and maintaining confidentiality.
Remain calm and professional in stressful situations while prioritizing work activities.
Anticipate and respond to inquiries from patients, visitors, hospital personnel, government agencies, and others under varying conditions.