Emergency Department Greeter, 36 hours, 7p-7a

Griffin Health Services•Derby, CT

2d•Onsite

About The Position

The Greeter welcomes and assists patients, their families, and visitors entering the emergency department. This role involves answering questions, providing information, and directing individuals within the emergency department waiting area to foster a caring and efficient hospital atmosphere. Additionally, the Greeter performs clerical duties, including quick patient registration.

Requirements

Mature, dependable, and caring individual who can communicate courteously and effectively with patients, families, visitors, and staff.
Must be able to maintain strict confidentiality of patient information.
At least one year of customer service experience.

Nice To Haves

BLS is preferred.

Responsibilities

Cordially greets visitors and patients upon arrival.
Ascertains patients’ and/or visitors’ needs and directs them accordingly.
Helps patients and visitors by obtaining wheelchairs or other services as needed.
Escorts or transports patients who need help to their destination within the department.
Demonstrates a reasonable working knowledge of medical terminology.
Demonstrates responsibility and capability to organize, prioritize, and complete daily assignments on time.
Remains calm and functions proficiently during stressful and/or emergency situations.
Accurately and completely inputs patient’s demographic information into the computer in a timely fashion.
Ensures that patient I.D. bands are applied as required.
Maintains a clean and safe working environment.
Performs duties with minimal supervision.
Provides shift hand off with oncoming patient greeter.
Maintains patient confidentiality.
Assists in orientation of new personnel assigned to the unit.